Job
Description
Role & responsibilities: Revenue Management is responsible for defining and coordinating the pricing strategies, rates, policies, guidelines and processes to ensure profitable revenue growth. He/She is responsible for customer contract performance and serves as the subject matter expert to those who develop business requirements for pricing systems. This position performs competitor analysis to understand market trend and need for specific pricing tactics. JOB ROLE & RESPONSIBILITIES: Develop Revenue management strategies, policies, guidelines and procedures Conduct competitor analysis focusing on strategy, value proposal, services and price positioning Develop strategies (e.g. account strategies, rate increases, metrics, etc) to meet business needs and maximize revenue, profit and market share growth. Determine pricing models (template, rate card, pre-approved incentive, promotional rate etc..) expediting the pricing process while protecting profitability. Define revenue management policy statements, authority criteria and level supporting the business objectives. Establishes procedure, processes and training to define functional workflow supporting policies. Define KPI and perform measurement . Analyzes and Measures Performance Generates queries using internal data sources (e.g., Data Warehouse) to identify market trends. Performs statistical analyses to identify trends and revenue per piece factors. Performs profitability analyses for pricing structures to assess pricing systems performance. Prepares performance metrics and recommends strategies to senior management to optimize performance. Develops Business Cases Reviews requests from regions to develop business cases. Develops business case documentation to establish project value propositions. Provides cross-functional presentations to senior management to gain support of marketing initiatives. Performs Problem Resolution for Pricing Systems Partners with regions to identify, develop, and implement effective pricing systems resolutions. Oversees pricing systems resolutions for regions to ensure system changes are implemented. Reviews cross-functional reports from the regions and Information Systems group to establish timelines for pricing systems resolutions. Communicates systems problems to cross-functional management teams to develop. Manages and Develops Others Manages resources and people processes (e.g., Performance Management, Career Development, Training, staffing, etc.) to ensure the day to day administration of processes and formal procedures. Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally. Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open Communication and encourage continuous performance improvement. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with company policies and procedures in a timely manner to motivate and foster teamwork. Coaches others and provides on-going feedback and support to improve performance. Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization. SKILLS AND KNOWLEDGE REQUIREMENTS Understanding of revenue management, pricing, and rate setting procedures, policies, and systems. Experience in managing strategic portfolio & delivered timely solutions for complex projects. Negotiation skills and the ability to develop strong working relationships. Good listening skills and the ability to anticipate business needs. Knowledge of CRM software and Microsoft Office Suite. Customer service attitude with excellent negotiation skills. Financial knowledge
