Senior Executive- OTC Collection

At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future?

Create your next opportunity and join us as a Collection Analyst to our Order to Cash department, Gurgaon, India.

By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable, and sustainable world. As a globally diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities.

We are committed to helping our customers win and creating greater value for all our stakeholders in everything that we do.

What will you do?

Collections & Closed Loop team works to maximize the timely payment collection from customers. They make it through an effective management of emailed & telephonic queries. This team works to keep our Past dues to a minimum through rigorous follow up

• Responsible to recieve in-bound and make out-bound calls to connect with JCI customers
• Responsible for activities related to a broad cross section of Johnson Controls customer portfolios
• Analyze accounts and set targets - Collection plan / strategy at the beginning of month
• Responsible for overseeing collection activities of all the active cusotmers for North America & Canada region
• Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
• Co-ordination with cusotmers and cash application team for remittance advise
• Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application
• Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices
• Analyze aging debt reports and initiate calls to, as well as receieve calls from customers
• Support the business by understanding customer disputes, assist with the research of cases to resolve invoicing and commercial customer service issues on accounts and support actions to prevent delinquent payment
• Review, manage and conduct reviews of outstanding accounts receivable (Internal AR meetings)
• Account reconciliation - follow up with sales team and review open points and request customer master team to update system
• Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off's
• Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
• To ensure compliance to applicable policies, guidelines, and regulations

How will you do it?

• Calling customers asking reason of payment delay and requesting them to pay
• Keeping clear log of customers’ feedback when interacting with them in the used Collection Tool
• Ensure performance measures are met or exceeded
• Ensure the agreed procedures are kept up to date, documented and adhered to within the team
• Reconciling the relevant accounts to maintain overall health of the accounts
• Coordinate with the Sales and other stakeholders to obtain necessary information for the past dues
• Review aged Past Dues / Unapplied Receipts and propose write off / write back (as per approvals)
• Follow up with Logistic team for dispatch status and cheque on collection status
• Fortnightly discussion on Internal AR Meeting
• Coordinate month end closing process within given timelines
• Achieve Cash Collections and Past Due Target on a monthly basis

What we look for?

• Graduate / Postgraduate / Master’s Degree in any stream
• Proficient in both verbal and written business communications
• 1 to 4 Years of experience required in North America Collections process
• Experience in North American process transition would be preferred
• Excellent English level with clear American pronunciation.
• Systems knowledge in ERPs (Baan, Qolsys, Amer, Oracle & SAP) will be preferred
• Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred
• Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
• Ability to perform moderately complex account reconciliation preferred
  • Experience pulling and analyzing data from ERP and other systems
  • Demonstrated knowledge and experience in reconciling accounts along with demonstrated capability of presenting outcomes to customers
• Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
  • Ability to utilize basic formulas
  • Utilize Pivot Tables and V-Lookups
• Degree in business administration or professional experience focusing on Finance/Accounting.
• Working experience within a shared services environment is mandatory