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Senior Executive - Learning & Development

Senior Executive - Learning & Development

Stayvista

3 - 5 years

5 - 7 Lacs

mumbai nagpur thane nashik pune aurangabad

Posted:9 hours ago| Platform:

Apply

Skills Required

housekeeping training delivery hospitality change management usage senior executive guest service hotel management ground staff continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Learning & Development

Location: Pune

About Us

Your Role

As a

Senior Executive in Learning & Development at Stayvista,

you will be instrumental in designing, implementing, and delivering training programs for our on-ground staff, with a primary focus on housekeeping and service roles. Your role will ensure that team members are equipped with the skills, knowledge, and confidence to consistently deliver world-class guest experiences while upholding the highest standards of service and cleanliness across all our properties.

About You

Develop and deliver effective training modules for teams specializing in housekeeping, guest services, and villa management.
Collaborate with Villa Managers and Stay Experience Managers to identify skills gaps and design tailored training interventions for specific property needs.
Assess the effectiveness of training programs through performance evaluations, participant feedback, and direct observation.
Strong knowledge of housekeeping standards, guest service protocols, and villa management best practices.
Ability to train blue-collar and fresher workforce using simple, practical methods.
Excellent communication skills in English and Hindi (regional languages a plus).
Minimum 3-5 years of hospitality operations or training experience (hotels, resorts, homestays, or training institutes).
Bachelor s degree in Hospitality, Hotel Management, Learning & Development or a related field.
This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

Experience with On-Ground Training in Remote or Multi-Location Setups.

Key Metrics: what you will drive and achieve

Training Effectiveness Scores.
Reduction in Guest Complaints.
Training Coverage Rate.
Walkout Video Audits Mystery Audits
Task List Adoption

Our Core Values:

Are you a

CURATER

Curious
: Here, your curiosity fuels innovation.
User-Centric
: You ll anticipate the needs of all our stakeholders and exceed expectations.
Resourceful
: You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
Aspire
: Keep learning, keep growing because we re all about continuous improvement.
Trust
: Trust is our foundation. You ll work in a transparent, reliable, and fair environment.
Enjoy
: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

Business Acumen:
You grasp the basics of our company, customers, and services, always thinking ahead in your work. You re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
Change Management:
You re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
Leadership:
You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
Customer Centricity:
You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
Teamwork:
You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
Result Orientation:
You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
Planning and Organizing:
You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
Communication:
You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

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Senior Executive - Learning & Development

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Senior Executive - Learning & Development

Location: Pune

About Us

Your Role

Senior Executive in Learning & Development at Stayvista,

About You

Bonus Points - These are non-essential, but a bonus if you have them!

Key Metrics: what you will drive and achieve

Our Core Values:

CURATER

Curious

User-Centric

Resourceful

Aspire

Trust

Enjoy

StayVista Spirit: Our Behavioral Competencies - How We Work Together

Business Acumen:

Change Management:

Leadership:

Customer Centricity:

Teamwork:

Result Orientation:

Planning and Organizing:

Communication:

More Jobs at Stayvista