Senior Executive - B2B Operations

We are looking for a dynamic and results-oriented Senior Executive – B2B Operations to join our growing B2B team. In this role, you will be responsible for optimizing end-to-end operations to ensure smooth and efficient order fulfilment across B2B channels. You will play a key role in improving service levels and supporting business through process efficiency and cross-functional collaboration.

You’re Responsibilities- 

You will be managing aspects of output in your area: Controlling performance, people management, metrics & process improvements. 

• Oversee daily end to end B2B operations with Quick commerce(Q-Com) order fulfilment process while controlling and managing inventory and logistics. 
• Ensure timely delivery (OTIFs) through coordination with logistics partners. 
• Define and implement B2B operational SOPs for Q-com channels. 
• Drive continuous improvement initiatives for order accuracy, speed and service levels. 
• Lead cross-functional coordination with Revenue, Finance and Brand teams on PO fulfilment, marketplace inventory replenishment, inventory reconciliation & finance compliance. 
• Customer experience Matrices reporting, improvement & closure of corrective actions. 

• Preferred Qualifications-

• 3-4+ years of operations experience in a similar fast-paced process driven B2B Supply Chain, and Operations roles. 
• Bachelor’s degree in business administration or engineering background. 
• Strong knowledge of FMCG fulfilment and inventory management. 
• Good computer literacy: Excel, word and other relevant technologies 
• Problem-solving capabilities, attention to detail and process-driven approach. 
• Excellent communication skills with the ability to communicate and influence internally & externally. 
• Team player who can facilitate successful project work, operating to deadlines. 

shreya.mallick@foxtale.in