Senior Engineer, Wintel/Windows

Objectives/Purpose of the Job

• As part of the Technical team to support and manage the capability of the infrastructure systems hosted in the Data Centers to deliver cost effective services to meet customers’ requirements.

• Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics.

Key Responsibilities & Key Result Areas

• Provide infrastructure systems support to ensure smooth operations that conformed to the agreed Service Level Agreement (SLA).
• Work closely with Service Delivery Manager to meet service delivery requirements and support him/her in meetings.
• Manage systems changes through established change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Provide systems related technical advice to customers or project team.
• Perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management.
• Perform infrastructure monitoring and escalation as per standard operations procedures.
• Ensure the management of Infrastructure systems adhere to established ITIL best practices, CIS hardening guidelines and methodologies where applicable.
• Attend to Audit RFI, responses, clarifications and meetings.

Technical Knowledge / Skill Sets / Competencies

• Server/Virtualization (RHEL, AIX and Solaris are

• Server OS: Win 2003, 2008, 2012, 2016, 2019
• Scripting: Windows power Unix shell scripting  
• Automation skills:  Ansible, Puppet etc. (preferred)
• Business Continuity/Disaster Recovery: BC/DR
• Cluster technologies – Microsoft cluster
• System Management Tools – SCCM, SCOM.
• Microsoft Services – AD, DNS, File server, DHCP,IIS etc
• SSL cert management

• Operational Support

• ITSM, such as ServiceNow
• Monitoring tools such as Solarwinds Orion, Nagios

• Network and Security

• Networking and related technologies (e.g. load balancing / DNS / SSL /
• firewalls / NAT)
• Secure File Transfer Protocol (SFTP) Service

• Documentation

• Good documentation write-up skills
• OS hardening: understand and perform compliance checks (Mandatory)

Requirements

• Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 6 to 8 years of relevant experience in Linux server administration
• Good Cyber Security mindset
• Good analytical and problem-solving skills
• Possess initiative with positive working attitudes and customer services oriented
• Independent, resourceful and goal-oriented
• Strong teamwork, communication and interpersonal skills
• Manage and mentor a team of 3-5 Level 1 Systems Engineers
• ITIL v4 Foundation Certification (Good to have)
• OS Certification: Microsoft, Hyper V etc
• Familiar with ISO 9001 and ISO 27001
• 24x7, After office hours on-call standby

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