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Job ID R-225744 Date posted 05/12/2025 Job Title: Senior Engineer - Collaboration Service GCL: D2 Introduction to role: Are you ready to make a difference in a world-leading pharmaceutical company that operates across more than 100 countries? As a Senior Engineer in our Collaboration Service team, you'll be at the forefront of supporting and maintaining a vast infrastructure that spans continents. Dive into a dynamic environment where your expertise will directly impact our ability to develop life-changing medicines. Accountabilities: Monitor alerts and handle service requests efficiently. Diagnose and resolve P3 & P4 end-user related incidents. Build and deploy servers and other infrastructure services. Conduct initial triaging and remediation for P1 & P2 incidents, raising when necessary. Manage incident queues and create & implement change requests. Fulfill requests for standard changes, including server builds and service catalogue items. Create and update Known Error documentation. Essential Skills/Experience: Bachelor Degree or equivalent with 6 to 9 years Operational experience. Experience in managing Incidents, Problems, changes and capacity management aspects. Demonstrated ability handling large number of incidents via. Any ITSM tool. An ability to work effectively in a matrix organization is essential. A self-starter with high levels of drive, energy, resilience and a desire for professional excellence. MS Office 2016, and the version lifecycle of these products Exchange O 365 suites of products deployment and migrations Exchange O365 account administration\ troubleshooting Exchange calendar/shared folder permissions and delegation. Perform/create queries and user account Migrations - Mailboxes, Public Folders, User Profiles Microsoft Azure administration - adds moves, and changes Troubleshoot/resolve raised Help Desk issues relating to O365 Managing MS teams & Troubleshoot/resolve the real-time issues Desirable Skills/Experience: Diploma\Bachelor’s degree Multi years of work experience in Technical teams working in Shifts. ITIL Certification and any one technical certification When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, you'll be part of a team that combines ground breaking science with leading digital technology platforms. Our work has a direct impact on patients, empowering the business to perform at its peak. We foster an environment where innovation thrives, enabling you to explore new solutions and tackle challenges that have never been addressed before. With a commitment to transforming lives through data, analytics, AI, machine learning, and more, you'll be joining us at a crucial stage in our journey to become a digital and data-led enterprise. Ready to take the next step? Apply now and be part of our mission to disrupt the industry and change lives! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. Senior Engineer - Collaboration Service Posted date May. 12, 2025 Contract type Full time Job ID R-225744 APPLY NOW Why choose AstraZeneca India? Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare. The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports. Who do we look for? Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day. Success Profile Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for. 0% Tech innovators Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives. 0% Ownership takers If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it. 0% Challenge seekers Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks. 0% Proactive collaborators Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best. Responsibilities Job ID R-225744 Date posted 05/12/2025 Job Title: Senior Engineer - Collaboration Service GCL: D2 Introduction to role: Are you ready to make a difference in a world-leading pharmaceutical company that operates across more than 100 countries? As a Senior Engineer in our Collaboration Service team, you'll be at the forefront of supporting and maintaining a vast infrastructure that spans continents. Dive into a dynamic environment where your expertise will directly impact our ability to develop life-changing medicines. Accountabilities: Monitor alerts and handle service requests efficiently. Diagnose and resolve P3 & P4 end-user related incidents. Build and deploy servers and other infrastructure services. Conduct initial triaging and remediation for P1 & P2 incidents, raising when necessary. Manage incident queues and create & implement change requests. Fulfill requests for standard changes, including server builds and service catalogue items. Create and update Known Error documentation. Essential Skills/Experience: Bachelor Degree or equivalent with 6 to 9 years Operational experience. Experience in managing Incidents, Problems, changes and capacity management aspects. Demonstrated ability handling large number of incidents via. Any ITSM tool. An ability to work effectively in a matrix organization is essential. A self-starter with high levels of drive, energy, resilience and a desire for professional excellence. MS Office 2016, and the version lifecycle of these products Exchange O 365 suites of products deployment and migrations Exchange O365 account administration\ troubleshooting Exchange calendar/shared folder permissions and delegation. Perform/create queries and user account Migrations - Mailboxes, Public Folders, User Profiles Microsoft Azure administration - adds moves, and changes Troubleshoot/resolve raised Help Desk issues relating to O365 Managing MS teams & Troubleshoot/resolve the real-time issues Desirable Skills/Experience: Diploma\Bachelor’s degree Multi years of work experience in Technical teams working in Shifts. ITIL Certification and any one technical certification When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. At AstraZeneca, you'll be part of a team that combines ground breaking science with leading digital technology platforms. Our work has a direct impact on patients, empowering the business to perform at its peak. We foster an environment where innovation thrives, enabling you to explore new solutions and tackle challenges that have never been addressed before. With a commitment to transforming lives through data, analytics, AI, machine learning, and more, you'll be joining us at a crucial stage in our journey to become a digital and data-led enterprise. Ready to take the next step? Apply now and be part of our mission to disrupt the industry and change lives! AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. APPLY NOW Explore the local area Take a look at the map to see what’s nearby. Reasons to Join Thomas Mathisen Sales Representative Oslo, Norway Christine Recchio Sales Representative California, United States Stephanie Ling Sales Representative Petaling Jaya, Malaysia What we offer We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you. Lifelong learning Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still. Autonomy and reward Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package. Health and wellbeing An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority. Inclusion and diversity Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
