Senior Director - Client Delivery

We are seeking a visionary and strategic IT executive to lead our Global IT

Infrastructure Managed Services division. The Senior Director will be responsible for

orchestrating seamless global service delivery, transforming IT operations through

innovation, automation, and cutting-edge technologies. This role demands a thought

leader with deep expertise in enterprise IT operations, cloud computing, cybersecurity,

governance, and infrastructure management.

Key Responsibilities:

• Strategic Leadership & Vision

o Define and execute the strategic roadmap for global IT infrastructure and managed services.

o Lead digital transformation initiatives across enterprise operations, ensuring alignment with business goals.

o Build and evolve a scalable IT operating model for client delivery.

• Global Service Delivery

o Oversee Global Service Desk Operations, ensuring high-quality, responsive support to clients and end users.

o Manage global IT service delivery across systems, networks, and cloud computing environments.

o Drive operational excellence through process optimization, automation, and innovation.

• Technology & Infrastructure Management

o Lead infrastructure modernization efforts including cloud migration, data center transformation, and network optimization.

o Ensure high availability, performance, and security of IT systems and services.

o Stay abreast of emerging technologies and trends to guide strategic investments.

• Governance, Risk & Compliance (GRC)

o Establish and maintain robust IT governance frameworks.

o Ensure compliance with global regulatory standards and cybersecurity protocols.

o Mitigate risks through proactive monitoring and incident response strategies.

• Client Engagement & Product Development

o Collaborate with clients to understand business needs and deliver tailored IT solutions.

o Drive product development initiatives that enhance service offerings and client value.

o Foster strong relationships with internal and external stakeholders.

• Financial & Vendor Management

o Develop and manage IT budgets, ensuring cost-effective operations.

o Lead vendor selection, negotiation, and performance management.

o Optimize sourcing strategies and vendor partnerships.

Core Competencies:

• Cloud Computing (AWS, Azure)

• Infrastructure & Network Operations

• IT Strategy & Service Delivery

• Cybersecurity & Risk Management

• Data Center Operations

• Program & Project Management

• IT Budgeting & Financial Planning

• Vendor & Contract Management

• Governance, Compliance & Control (GRC)

• Product/Service Development & Innovation

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.

• 15+ years of progressive experience in IT infrastructure and managed services.

• Proven track record of leading global IT operations and digital transformation initiatives.

• Strong leadership, communication, and stakeholder management skills.

• Certifications such as ITIL, PMP, CISSP, or cloud platform certifications are a plus.