Senior DevOps Engineer

0 - 7 years

0 Lacs

Posted:1 day ago| Platform: Indeed logo

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Work Mode

On-site

Job Description

Indore, Madhya Pradesh, India;Bangalore, Karnataka, India;Pune, Maharashtra, India;Noida, Uttar Pradesh, India


Qualification

:
  • 5+ years of experience with a proven record of accomplishment of successfully supporting and managing customer-facing digital applications and products.
  • Problem-solving capabilities with 2+ years of experience working in a software support capacity for a SaaS product or similar experience.
  • Experience troubleshooting in Microsoft Power Platform, MS PowerApps, Flow, and Power BI.
  • Hands on Experience in leveraging CICD azure pipelines.
  • Strong analytical skills to be able to manage complex problems using a number of techniques.
  • Exposure to public cloud technology services/stack in AWS & Azure.
  • Good organizational skills, with the ability to work independently as well in a highly collaborative, virtual team-based environment.

Skills Required

:

Devops Engineer, Azure Devops, ci/cd, Kubernetes, Automation, Terraform

Role

:
  • Manage and track end-to-end system issues through resolution.
  • Accurately log all relevant information in the support ticket in the issue tracking software while making sure the case information stays up to date at all times.
  • Investigate software application issues using the available knowledge base, previous cases, and collaboration with other team members to resolve issues.
  • Adjust the priority of issues raised to the Product Support Team based on provided guidelines and move them accordingly to appropriate queues.
  • Escalate issues to 2nd level as necessary, providing steps to replicate, screenshots, and any additional relevant information such as log files, traces etc.
  • Oversee assigned support cases while tracking related development fixes/product requests and communicating with clients and other teams.
  • Test/validate software application issues and bugs in both production and lower environments and work with the development team for a resolution.
  • Review, analyze and monitor various daily performance reports and communicate to management.
  • Priority assessment, incident Investigation & diagnosis, execute Knowledge Base triage steps in standard operating procedure (SOP).
  • Troubleshoot issues delving into root cause efforts and ability to handle disparate types of client inquiries.
  • Liaises with Senior Leadership on project, operational, compliance and risk governance.
  • Excellent problem-solving skills, with a demonstrated ability to identify and solve issues.
  • Perform under minimal supervision and peer accountability on complex assignments.

Experience

:

5 to 7 years

Job Reference Number

:

12945

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