Senior Data Analyst

Job Title: Senior Data Analyst – Sales Operations

Location: Calicut (On-site) (Preference for candidates based in Calicut.)

Experience: 3 to 5 years

Department: Sales Operations

Industry: EdTech

About Xylem Learning

Xylem Learning is a leading EdTech company dedicated to transforming education through innovation, data, and impactful learning solutions. We empower students with the tools and guidance they need to succeed in competitive exams and beyond.

Role Overview

We are looking for a highly analytical and detail-oriented Data Analyst to join our Sales Operations Team. This role will play a key part in supporting sales strategies by leveraging data to drive performance insights, CRM optimization, and operational efficiency.

Key Responsibilities:

• Analyze sales data and generate actionable insights to support the sales team and decision-makers.
• Maintain and optimize CRM workflows, primarily using LeadSquared (LSQ) and other CRM tools.
• Design, track, and improve sales performance dashboards and reports using Advanced Excel (including pivot tables, lookup functions, macros).
• Collaborate with sales, marketing, and operations teams to align data reporting with business goals.
• Ensure data hygiene, accuracy, and timely updates within CRM systems.
• Identify process gaps and recommend data-driven solutions for workflow efficiency.

Required Skills & Qualification

• Bachelor's degree in Business, Statistics, Computer Science, or related field.
• 3–5 years of proven experience as a Data Analyst in a sales, business operations, or CRM-heavy role.
• Proficiency in LeadSquared (LSQ) CRM and Advanced Excel is a must.
• Working knowledge of additional CRMs or data tools is a strong plus.
• Strong problem-solving, critical thinking, and organizational skills.
• Effective communication skills to convey insights to technical and non-technical stakeholders.
• Preference for candidates based in Calicut.

Preferred Qualifications

• Prior experience in the EdTech industry.
• Exposure to customer service/call center operations.
• Experience with workflow automation and CRM configuration.
• Familiarity with data visualization or business intelligence tools (e.g., Power BI, Tableau) is a plus.
• Detail-oriented with a structured and process-driven approach.

Work Environment

• Full-time, on-site role based in Calicut.
• Collaborative team environment with cross-functional coordination.
• Opportunity to grow within a high-performing, data-driven EdTech company.