Senior Data Analyst

Crane Authentication

Position Summary & Objective

Senior Data Analyst is designated to own centralized processes in operations department, support Team Leader and assist in day-to-day activities related with clients ‘contracts and agreed Service and Operational Level Agreements. In addition to providing his own input to the day-to-day tasks of the processes, Senior Data Analyst works to achieve set performance goals for those processes; identifies areas for operational performance improvement and runs project-type initiatives to implement them. Senior Data Analyst is responsible for the measurement and reporting of overall process results, process integration with other processes, continual process improvement efforts and acts as a designated point of contact and as a Subject Matter Expert for those processes.

Essential Functions Performed by the Position

• Use multiple technologies to detect, analyze, and remove infringing online content.
• Generate standard and customized reports, communicate and present to management.
• Carry on responsibility for dedicated operations processes and ensure process day to day activities are running in accordance with contracts and agreed Service and Operational Level Agreements.
• Act as point of contact for all process related queries ensuring that they are resolved in a timely and professional manner.
• Track and report on process performance results and status.
• Work to achieve set performance goals for these processes.
• Identify areas for operational performance improvement and run project-type initiatives to implement them.
• Maintain and timely update operational documentation.
• Provide trainings to other employees in this specific process.
• Act as a Subject Matter Expert and mentor team members for the process in company-wide or departmental projects when applicable; Participate in testing, provide feedback to development teams and stakeholders.
• Escalate project or process related incidents to management.
• Support team members during Team Leader’s absence.
• Support Team Leader when coaching, motivating and help develop team members.
• Act creatively, identify risks and seek for constant improvements.
• Work with line managers and the team members to identify necessary resources to support team’s requirements.
• Coordinate with other team members and departments to solve ad hoc requests.

Knowledge, Skills, and Abilities

• Strong collaboration and communication skills.
• Ability to find solutions for non-standard projects/processes.
• Ability to provide suggestions and action plan on how to improve project results/processes.
• Proficient computer user and good working knowledge of Microsoft Excel.
• Self-motivated, flexible, and adaptable to client & organizational changes.
• Excellent English skills in both verbal and written forms.
• Able to work fulltime & in shifts: Mon-Fri, Tue-Sat, Sun-Thu.

Required Education and Experience

• University degree.
• 2-3 years of similar job experience.
• Work experience in independently managing both standard and ad hoc projects/processes.

WHAT’S IN IT FOR YOU?

• Work for a market leading, established product company.
• Nice modern offices with great facilities.
• Health Insurance.
• 24 days holidays plus national holidays.
• Life Insurance.

Crane Authentication is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.