Senior Customer Success Manager

As a Senior Customer Success Manager at Ginesys, Hyderabad office, you will be joining a dynamic team with the opportunity to make a profound impact on the retail industry in India. You will play a crucial role in ensuring the success and satisfaction of our most strategic customers, driving adoption, retention, and identifying growth opportunities. **Key Responsibilities:** - Build and maintain strong relationships with key stakeholders within assigned high ticket accounts. - Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded. - Develop and execute customer success plans, including onboarding, training, and ongoing support. - Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success. - Collaborate with cross-functional teams to ensure a seamless customer experience. - Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities. - Monitor customer health metrics and proactively address any red flags to prevent churn. - Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements. - Stay up-to-date with industry trends and best practices in customer success management. **Qualifications Required:** - Bachelor's degree in Business Administration, Accounts, or a related field. - Minimum of 6 years of experience in a customer success role, preferably in a SaaS company. - Proven track record of managing and retaining high-value customers. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical skills. - Self-motivated and results-oriented. - Proficient in CRM software and other customer success tools. - Ability to travel as needed to meet with customers. - Language Proficiency: Tamil + Telugu. **Additional Details:** Ginesys is India's best omniretail suite, backed by the first integrated Retail-specific ERP software for online retail, offline retail, and distribution. With a team of 400+ employees, Ginesys is revolutionizing retail by providing a single-stop cloud-based retail suite. The company has a pan-India presence with offices in major cities and a focus on building world-class internal service capabilities to deliver outstanding external service value to customers. For further information, please visit our website [Ginesys Website](http://ginesys.in). Join Ginesys today and take the first step towards your dream career in customer success!,