Senior Customer Success Manager

About Us

Aarki is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world by using trillions of contextual bidding signals coupled with proprietary neural net based models. Our platform includes a full-service team and Unified Creative Strategy that delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices driving performance for publishers and brands. It is independently operated and headquartered in San Francisco, CA with offices across the United States, EMEA, and APAC.

Role Overview: Customer Success Manager

Our Customer Success Manager, India (CSM) is a dynamic, client-facing role focused on supporting our sales team to close deals and ensuring campaign success by working closely with delivery and data analyst teams.

Key Responsibilities

• Client Success Partnership
• Collaborate with the sales team to offer technical insights and strategic support in closing deals.
• Engage with clients to define campaign goals—whether ROAS, re-engagement, or retention—and work to achieve them using Aarki’s AI and ML-powered solutions.
• Build and maintain trusted client relationships, acting as their go-to partner for achieving targeted results.

• Cross-Functional Coordination
• Collaborate with data analyst teams to implement neural network-driven optimizations, ensuring campaigns achieve high-impact results.
• Analyze campaign performance using Aarki’s machine learning models, sharing actionable insights with clients and internal teams.
• Continuously monitor and optimize campaigns to meet client goals, refining strategies to keep campaigns on target.

• Proactive Engagement
• Regularly check in with clients to anticipate their evolving needs and enhance campaign performance by collaborating with the cross functional teams
• Provide clients with ongoing, data-driven recommendations and updates, reinforcing Aarki’s value and innovation.

What We’re Looking For

• Experience: 6+ years in Customer Success, Account Management, or a related field within ad tech or programmatic advertising, ideally within a DSP environment.
• Analytical & Technical Mindset: Strong analytical skills and comfort with data-driven insights are essential.
• Exceptional Communication: You can distill complex ideas into clear, compelling language and are skilled at managing high-stakes client interactions.
• Collaborative & Client-Centric: You thrive in team settings, especially within cross-functional environments, and bring a solutions-driven mindset to deliver outstanding client results.