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HUMAN BEFORE RESOURCE PRIVATE LIMITED
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Senior Customer Service Advisor

Senior Customer Service Advisor

HUMAN BEFORE RESOURCE PRIVATE LIMITED

1 - 5 years

|

2 - 5 Lacs

Posted:2 days ago| Platform:

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Skills Required

customer service bpo inbound process blended process banking process csr cce international call center mis operations voice process outbound process email process voice support chat process csa back office customer care customer handling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Handle customer inquiries and resolve issues professionally and courteously.
Provide exceptional customer service through various channels, including phone, email, and chat.
Resolve complex customer complaints and concerns in a timely and efficient manner.
Collaborate with internal teams to improve overall customer experience.
Develop and maintain thorough knowledge of products and services for accurate information.
Identify opportunities to upsell and cross-sell products or services to customers.

Job Requirements

Minimum 2 years of experience in customer service, preferably in a similar role.
Strong communication and interpersonal skills are essential.
Ability to work in a fast-paced environment and handle multiple interactions simultaneously.
Excellent problem-solving and analytical skills are required.
Strong attention to detail and ability to maintain accurate records.
Ability to adapt to changing situations and priorities.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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