Senior Customer Service Advisor

Role Overview: As a customer service representative, your main responsibility will be to handle customer calls in order to resolve their queries and concerns. You will need to provide excellent customer service by actively listening to customers, empathizing with their issues, and offering appropriate solutions. It will also be essential to maintain accurate records of all customer interactions using CRM software. In addition, you will be required to collaborate with internal teams to address complex customer issues that may require escalation. Meeting performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate will be crucial to your success in this role. Key Responsibilities: - Handle customer calls to resolve their queries and concerns. - Provide excellent customer service by actively listening and empathizing with customers" issues. - Maintain accurate records of all interactions with customers using CRM software. - Collaborate with internal teams to resolve complex customer issues that require escalation. - Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Qualifications Required: - Freshers and candidates with any experience level are welcome. - Excellent oral communication skills are essential for this role. - Flexibility in working shifts is required. Please note: For any further details about the company, kindly refer to the contact information provided below. Namritha - 7795311104 HR Indu - 7848820046 HR Ashika - 7829423175,