Senior Customer Service Advisor

As a Customer Service Representative, your role will involve handling customer calls to resolve their queries and concerns. You will be expected to provide excellent customer service by actively listening, empathizing with customers" issues, and offering appropriate solutions. It will be important to maintain accurate records of all interactions with customers using CRM software. Additionally, you will collaborate with internal teams to resolve complex customer issues that require escalation. Meeting performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate will be a key aspect of your responsibilities. Qualifications Required: - Freshers and candidates with any experience are welcome to apply. - Excellent oral communication skills are essential. - Flexibility in working shifts is required. For any further details or queries, please feel free to contact Namritha at 7795311104 or reach out to HR representatives Indu at 7848820046 or Ashika at 7829423175.,