Job Description It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way. We are looking for a Senior Customer Development Representative to join our Customer Development team, reporting to the senior manager of Customer Development - India. In this role, you will work closely with Sales, Order Management, Legal, Finance, Technical Support, Channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will manage quotes globally to meet or exceed targets for maintenance and subscription renewals. You will also manage numerous customer contacts at different stages of the customer lifecycle and work as a trusted partner, allowing customers to meet their business objectives with our products. You are the ideal candidate if you are a creative, energetic, and self-driven professional. You enjoy helping SaaS customers meet their business objectives, and you are results-driven. What you'll do: Provide customer-centric reporting that will ensure value is recognized by Infoblox customers and present to senior department leadership Conduct thorough assessments of customer needs, goals, and challenges. Do an account analysis and take a leadership role with driving the account Make recommendations for expansion, upsell and refresh. Take insight from Account Team and prepare talk track for customer Present RKO to Technical Buyer. Explore expansion opportunities and appetite for Tech Refresh Collaborate with the Sales Account team to support accounts, identifying opportunities for improving Infoblox services across functions and developing upsell and cross-sell opportunities Create and execute territory planning for assigned pod Assess customer needs, goals, and challenges, tailoring solutions to align with customer objectives Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account team to identify areas for expansion, upsell, and refresh Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases Strive for a minimum in-quarter renewal rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive renewal bookings without extensive field engagement What you'll bring: Minimum three years of experience in customer service industry supporting U.S./U.K/Australia customers Excellent verbal and written communication skills Expert working knowledge of the service business Experience working with both internal and external customers in a multi-tier channel environment Proficiency with Microsoft office suite, especially on Excel Excellent organizational and time management skills Self-motivated team player with fresh and innovative ideas Bachelor's degree preferred What success looks like: After six months, you will… Be familiar with the Infoblox Product Suite Have built relationships internally by creating communication channels with departments, teams, or groups Identify and relay customer requests that align with the company's vision After About a Year, You Will... Collect and analyze customer data to optimize the customer's experience Increase customer loyalty and reduce churn Aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company Demonstrate excellent territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with Account teams and partners We’ve got you covered: Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values daily—we believe in transparency, curiosity, respect, and, above all, having fun while delighting our customers. Why Infoblox? We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you can grow and develop your career. Check out what it’s like to be a Bloxer . We think you’ll be excited to join our team. Show more Show less