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Senior Corporate Relationship Manager

Senior Corporate Relationship Manager

Unpay

0 - 1 years

7 - 11 Lacs

Kolkata

Posted:1 day ago| Platform:

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Skills Required

upselling corporate relationship management networking business development cross selling fintech sales business administration marketing strategic thinking relationship management leadership client relationship selling api communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Proven Sales Experience Leadership Abilities Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Networking API Banking Technical Knowledge

Responsibilities:

1. Relationship Management:

Build and nurture strong relationships with corporate merchants to understand their business needs and objectives.
Act as the main point of contact for corporate clients, ensuring their satisfaction and loyalty.

2. Team Collaboration:

Collaborate closely with District Managers and State Managers to align corporate merchant onboarding strategies with overall business goals.
Provide guidance and support to district and state teams in managing corporate client relationships.

3. Corporate Merchant Onboarding:

Oversee the onboarding process for corporate merchants, ensuring a smooth and efficient integration of our services through APIs.
Coordinate with technical teams to address any integration challenges and optimize the onboarding experience.

4. Needs Assessment:

Conduct thorough needs assessments for corporate merchants to identify opportunities for additional services and customization.
Work with internal teams to tailor solutions that meet the specific requirements of corporate clients.

5. Support and Issue Resolution:

Serve as a primary point of contact for corporate merchants, addressing any inquiries, concerns, or issues promptly.
Collaborate with internal support teams to ensure timely resolution of technical or operational challenges.

6. Performance Analysis:

Monitor and analyze the performance of corporate merchant accounts, providing insights and recommendations for improvement.
Work closely with analytics teams to generate reports and highlight key performance indicators.

7. Product Training:

Conduct training sessions for corporate merchants on our products, services, and the effective use of APIs.
Ensure that corporate clients are well-informed about new features and updates.

8. Cross-Sell and Upsell:

Identify opportunities for cross-selling and upselling additional services to corporate merchants.
Collaborate with the sales team to expand the range of products and solutions provided to corporate clients.

Qualifications:

Bachelors degree in Business Administration, Finance, or a related field.
Proven experience in corporate relationship management, preferably in the Fintech industry.
Strong understanding of API-based services and their integration.
Excellent communication and interpersonal skills.
Ability to lead and collaborate with cross-functional teams.
Analytical mindset with a focus on problem-solving.

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