Analytical Skills Communication Skills Fintech Knowledge Sales Acumen Leadership Relationship Management Customer Focus Training and Development Market Intelligence Results-Driven KYC Compliance Detail-Oriented Communication Documentation Management Training and Support Problem Resolution Relationship Building Confidentiality About Us: UnPay is a dynamic Fintech company committed to transforming local communities by providing innovative financial and digital commerce solutions. As part of our expansion, we are seeking a detail-oriented and motivated individual to join us as a Merchant Onboarding and KYC Specialist. In this role, you will play a crucial part in expanding our merchant network and ensuring compliance with Know Your Customer (KYC) regulations. Responsibilities: 1. Merchant Acquisition: Identify potential retail stores and businesses as prospective partners for our services. Engage with potential merchants, communicate the benefits of our partnership, and facilitate the onboarding process. 2. KYC Compliance: Conduct thorough KYC checks for new merchant partners to ensure compliance with regulatory requirements. Verify and validate merchant documentation to meet legal and internal standards. 3. Documentation Management: Collect, organize, and maintain accurate records of all merchant documentation. Ensure timely submission of required paperwork and information from merchants. 4. Training and Onboarding Support: Provide training and assistance to merchants during the onboarding process. Address any queries or concerns related to documentation and compliance. 5. Continuous Monitoring: Implement processes for ongoing monitoring of KYC compliance for existing merchant partners. Stay informed about regulatory changes and update internal procedures accordingly. 6. Issue Resolution: Collaborate with internal teams to address and resolve any KYC-related issues or concerns. Communicate changes in KYC requirements to merchants and guide them through necessary updates. 7. Relationship Management: Foster positive relationships with merchant partners to ensure smooth onboarding and compliance processes. Serve as the main point of contact for merchants regarding KYC matters. Qualifications: Bachelors degree in Business, Finance, or a related field. Proven experience in merchant onboarding, KYC, or a similar compliance role in the Fintech industry. Strong understanding of KYC regulations and compliance standards. Excellent attention to detail and organizational skills. Effective communication and interpersonal skills. Ability to handle sensitive information with confidentiality and professionalism. Proficient in using relevant software and tools for documentation management. Benefits: Competitive salary with growth opportunities. Health insurance and other benefits. Exposure to the dynamic Fintech industry and continuous learning opportunities.

Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Customer Focus Results-Driven Detail-Oriented Communication Documentation Management Problem Resolution Relationship Building Confidentiality Description About Us: UnPay is a dynamic and innovative FinTech company dedicated to providing top-notch financial services. As part of our commitment to exceptional customer service, we are seeking a detail-oriented and experienced Dispute Resolution Specialist to join our team. Responsibilities: 1. Dispute Management: Investigate and resolve customer disputes in a timely and efficient manner. Analyze transaction data and communication records to understand the nature of disputes. 2. Chargeback Handling: Manage chargeback cases and collaborate with relevant stakeholders to gather necessary documentation. Work closely with financial institutions and payment processors to address chargeback inquiries. 3. Customer Complaint Resolution: Handle customer complaints related to financial transactions or services. Communicate with customers to understand their concerns and provide clear explanations of resolution processes. 4. Documentation Review: Review and assess supporting documentation, including transaction records and customer communications. Ensure accuracy and completeness of information related to dispute cases. 5. Collaboration: Collaborate with internal teams, including Customer Support, Risk Management, and Finance, to address and prevent disputes. Communicate effectively with external partners, such as banks and payment processors. 6. Reporting: Generate and maintain reports on dispute resolution activities. Provide insights and recommendations for process improvements based on data analysis. Qualifications: Bachelors degree in Business, Finance, or a related field. Proven experience in dispute resolution, chargeback handling, or a similar role within the financial services industry. Strong understanding of financial transactions and payment processes. Excellent analytical and problem-solving skills. Effective communication and negotiation abilities. Detail-oriented with a focus on accuracy and documentation. Familiarity with relevant regulations and compliance standards.

As the Senior PHP Laravel Developer - Head , you will lead our tech team in Kolkata, taking ownership of backend development, architecture, and innovation. Youll be the go-to expert for building secure, high-performance fintech products while mentoring a talented team. Key Responsibilities Lead & Mentor Manage a team of developers, set coding standards, and guide them in building scalable fintech solutions. Build & Scale Architect and develop high-traffic Laravel applications for payments, banking, or lending platforms. Fintech Expertise Work on payment gateways, UPI integrations, transaction processing, fraud detection, and compliance (RBI, NPCI). Optimize Performance Fine-tune databases (MySQL/PostgreSQL), APIs, and server infrastructure for speed and reliability. Security First Ensure PCI-DSS compliance, data encryption, and secure coding practices. Collaborate Work with product managers, QA, and DevOps to deliver seamless features. Skills & Experience We Need 8+ years of hands-on PHP/Laravel development experience. 3+ years in a leadership role (Team Lead/Tech Lead/Engineering Manager). Strong expertise in: Laravel, MVC, RESTful APIs, Microservices MySQL/PostgreSQL, Redis, Elasticsearch AWS/Azure, Docker, CI/CD pipelines Fintech/Banking/Payments experience (UPI, IMPS, Payment Gateways, etc.) is a big plus. Knowledge of RBI compliance, PCI-DSS, and security best practices. Problem-solving mindset, leadership skills, and a passion for fintech innovation.

Proven Sales Experience Leadership Abilities Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Networking API Banking Technical Knowledge Responsibilities: 1. Relationship Management: Build and nurture strong relationships with corporate merchants to understand their business needs and objectives. Act as the main point of contact for corporate clients, ensuring their satisfaction and loyalty. 2. Team Collaboration: Collaborate closely with District Managers and State Managers to align corporate merchant onboarding strategies with overall business goals. Provide guidance and support to district and state teams in managing corporate client relationships. 3. Corporate Merchant Onboarding: Oversee the onboarding process for corporate merchants, ensuring a smooth and efficient integration of our services through APIs. Coordinate with technical teams to address any integration challenges and optimize the onboarding experience. 4. Needs Assessment: Conduct thorough needs assessments for corporate merchants to identify opportunities for additional services and customization. Work with internal teams to tailor solutions that meet the specific requirements of corporate clients. 5. Support and Issue Resolution: Serve as a primary point of contact for corporate merchants, addressing any inquiries, concerns, or issues promptly. Collaborate with internal support teams to ensure timely resolution of technical or operational challenges. 6. Performance Analysis: Monitor and analyze the performance of corporate merchant accounts, providing insights and recommendations for improvement. Work closely with analytics teams to generate reports and highlight key performance indicators. 7. Product Training: Conduct training sessions for corporate merchants on our products, services, and the effective use of APIs. Ensure that corporate clients are well-informed about new features and updates. 8. Cross-Sell and Upsell: Identify opportunities for cross-selling and upselling additional services to corporate merchants. Collaborate with the sales team to expand the range of products and solutions provided to corporate clients. Qualifications: Bachelors degree in Business Administration, Finance, or a related field. Proven experience in corporate relationship management, preferably in the Fintech industry. Strong understanding of API-based services and their integration. Excellent communication and interpersonal skills. Ability to lead and collaborate with cross-functional teams. Analytical mindset with a focus on problem-solving.

Proven Sales Experience Leadership Abilities Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Networking Responsibilities: 1. Merchant Onboarding: Identify and recruit new retail stores in the designated area to join our network of partner merchants. Conduct presentations and effectively communicate the benefits of our services to potential merchants. 2. Merchant Relationship Management: Build and maintain strong relationships with existing partner merchants. Act as the primary point of contact for merchants, addressing their queries, concerns, and providing ongoing support. 3. Training and Development: Provide comprehensive training to partner merchants on the usage of our services, technology, and any updates or new features. Conduct regular refresher training sessions to ensure merchants are well-versed in our offerings. 4. Shop Visits: Conduct regular visits to partner merchants' shops to strengthen relationships, assess their needs, and gather feedback. Ensure that merchants are effectively utilizing our services and address any operational challenges they may face. 5. Performance Monitoring: Monitor and analyze key performance indicators (KPIs) for partner merchants. Work collaboratively with merchants to enhance their performance and drive business growth. 6. Issue Resolution: Address and resolve any issues or concerns raised by partner merchants promptly. Collaborate with internal teams to ensure quick resolution of merchant-related issues. 7. Market Intelligence: Stay informed about market trends, competition, and customer preferences in the designated area. Provide insights and feedback to contribute to the improvement of our services. Qualifications: Bachelors degree in Business, Marketing, or a related field. Proven experience in sales, preferably in the Fintech industry. Strong communication and interpersonal skills. Ability to build and maintain positive relationships with merchants. Results-driven with a proven track record of meeting and exceeding targets. Excellent organizational and time-management skills. Willingness to travel within the designated area. Benefits: Competitive salary with performance-based incentives. Health insurance and other benefits. Opportunities for career advancement in a rapidly growing organization.

Proven Sales Experience Leadership Abilities Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Networking API Banking Technical Knowledge Sales Acumen Leadership Relationship Management Customer Focus Training and Development Market Intelligence Results-Driven KYC Compliance Detail-Oriented Communication Documentation Management Training and Support Problem Resolution Relationship Building Confidentiality Description A Customer Success Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities: Manage large amounts of incoming calls, emails and chats Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution Follow communication procedures, guidelines and policies Take the extra mile to engage customers Candidate Skills and Qualification: Excellent verbal and written communication skills. Strong interpersonal skills with the ability to display empathy and patience. Problem-solving skills and the ability to think quickly and rationally in challenging situations. Proficiency in using CRM systems or similar software. Adaptability and flexibility in a fast-paced environment. Previous customer service experience is preferred but not mandatory. High school diploma or equivalent; additional qualifications will be a plus.