Client-Centric Approach Analytical Skills Communication Skills Strategic Thinking Fintech Knowledge Customer Focus Results-Driven Detail-Oriented Communication Documentation Management Problem Resolution Relationship Building Confidentiality

Description

About Us:

UnPay is a dynamic and innovative FinTech company dedicated to providing top-notch financial services. As part of our commitment to exceptional customer service, we are seeking a detail-oriented and experienced Dispute Resolution Specialist to join our team.

Responsibilities:

1. Dispute Management:

Investigate and resolve customer disputes in a timely and efficient manner.
Analyze transaction data and communication records to understand the nature of disputes.

2. Chargeback Handling:

Manage chargeback cases and collaborate with relevant stakeholders to gather necessary documentation.
Work closely with financial institutions and payment processors to address chargeback inquiries.

3. Customer Complaint Resolution:

Handle customer complaints related to financial transactions or services.
Communicate with customers to understand their concerns and provide clear explanations of resolution processes.

4. Documentation Review:

Review and assess supporting documentation, including transaction records and customer communications.
Ensure accuracy and completeness of information related to dispute cases.

5. Collaboration:

Collaborate with internal teams, including Customer Support, Risk Management, and Finance, to address and prevent disputes.
Communicate effectively with external partners, such as banks and payment processors.

6. Reporting:

Generate and maintain reports on dispute resolution activities.
Provide insights and recommendations for process improvements based on data analysis.

Qualifications:

Bachelors degree in Business, Finance, or a related field.
Proven experience in dispute resolution, chargeback handling, or a similar role within the financial services industry.
Strong understanding of financial transactions and payment processes.
Excellent analytical and problem-solving skills.
Effective communication and negotiation abilities.
Detail-oriented with a focus on accuracy and documentation.
Familiarity with relevant regulations and compliance standards.

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Dispute Resolution Specialist