Senior Coordinator - Sales & Service

Sales and Service Coordinator/Senior sales and servicecoordinator:

• Handle customer inquiries via CRM.
• Prepare Quotes: Generate accurate and detailedsales/service quotes based on customer requirements.
• Issue Purchase Orders (POs): Process and issue POs tosuppliers and ensure all details are accurate and complete.
• Execution: Execute the sales order or service orderby liaising with suppliers /inhouse team and ensure timely completion of thejob in the cost-effective manner.
• Prepare Invoices: Create and send invoices toaccounts for further processing.
• Resolve customer issues and complaints promptly, escalatingto relevant departments when necessary.
• Coordinate with logistics and supply chain teams to ensuretimely delivery of navigation systems and services.
• Follow up with customers post-purchase to ensuresatisfaction and gather feedback.

Qualifications:

• Education: Bachelors degree in Electronics andCommunication engineers or equivalent, Marketing, or a related field preferred/B.SC Nautical Science
• Experience:

1. Minimum of 2 years of experience in a sales support orcustomer service role, preferably in the navigation systems industry.
2. Experience in using CRM software and Microsoft Office Suite(Word, Excel, PowerPoint).
3. Sailing experience as a junior navigation office will be anadded advantage.

• Skills:

1. Strong organizational and multitasking abilities.
2. Excellent verbal and written communication skills.
3. High attention to detail and accuracy.
4. Ability to work independently and as part of a team.
5. Customer-focused with a proactive attitude.

Key Competencies:

• Problem-Solving: Ability to identify issues andresolve customer concerns effectively.
• Time Management: Efficient in managing time andprioritizing tasks to meet deadlines.
• Interpersonal Skills: Strong interpersonal skills tobuild and maintain relationships with customers and colleagues.
• Adaptability: Ability to adapt to changing prioritiesand work environments.
• Flexibility: Flexible to work after office hours andduring weekend.