Senior Cisco Engineer - UCCE

Inspiredge IT Solutions

8 years

0 Lacs

vishakhapatnam andhra pradesh india

Posted:4 days ago| Platform:

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Skills Required

cisco portal messaging webex word excel communication writing data procurement inventory maintenance management payroll timekeeping drive negotiation coordination certifications technology collaboration itil

Work Mode

Remote

Job Type

Full Time

Job Description

Role :

Senior Cisco Engineer UCCE

Experience :

8+ years

Location :

Hyderabad, Vizag, Remote.

Key Responsibilities

8 years experience performing break/fix, moves, adds, and changes for telephony equipment and adjuncts
5 years experience supporting Cisco solutions
Cisco examples : Cisco Call Manager, UCCE/UCCX, Cisco Voice Portal, Unified Messaging, Voice Gateways, CUBE, Webex Calling and Contact Center
ICM, UCCX Scripting
2 years experience using an automated ticketing system
5 years experience supporting Cisco hardware and software
Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and

Excel

Must possess excellent oral and written communication skills in English
Highly skilled in writing with details, accuracy, and consistency
Strong analytical, interpersonal, and relationship building skills
Must be familiar with both voice and data equipment and technologies
Superior skill in the use of the Internet, e-mail applications, procurement/inventory systems, maintenance management systems and payroll / timekeeping applications
Strong work ethic and personal drive to excel
Strong sense of urgency and commitment to get the job done
Superior negotiation, coordination, and conflict resolution skills
Ability to use (and learn new) complex systems, technologies, and applications
Ability to adapt to change quickly and multi-task

Required Skills

Industry certifications on telephony and associated technology solutions, depending on team placement
Cisco Certifications(preferred CCIE Collaboration or CCNP Collaboration)
Working experience in the managed services industry
Familiar with both voice and data equipment and technologies
Bachelors degree in Computer Science
Understanding of quality processes including ITIL

(ref:hirist.tech)

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