Senior Change and Continuous Improvement Specialist - Avalara - Pune

Role:

Experience: 5 - 12 years

Location: Pune (Hybrid)

Skills:

1. Process Improvement -

   End to End Process improvement / Continuous Improvement,

2. Certifications -

   Lean Six Sigma Black Belt / Master Black Belt

3. Methodologies -

   Kaizen facilitation, Lean Management, Change programs

4. Automation & AI -

   Hands-on with RPA tools - (Power Automate/ GenAI / N8N / Zapier / ChatGPT / UIPath), Process Mapping / Workflow Design,

5. Data Analytics -

   Tableau, PowerBi, MiniTab

6. Workflow Mapping -

   Process mapping, Workflow design, Control & measurement systems

7. Storytelling & Reporting -

   Data-driven storytelling to showcase improvements.

8. Stakeholder Management -

   Partnering with project managers, developers, contractors, operational teams

What You'll Do

The Sr. Change & Continues Improvement Specialist drives department-level improvements aligned with Avalara's strategic goals, reporting to the Director of Business Excellence. You will lead end-to-end process plansfrom root cause analysis to implementationusing Lean tools, automation, generative AI, and data analytics. The analyst facilitates Kaizen events, delivers scalable solutions, and champions continuous improvement through clear, data-driven storytelling that builds partner support.

What Your Responsibilities Will Be

• You will lead end-to-end improvement plans that align with Avalara's strategic goals, from discovery through to sustained implementation
• You will partner with operational delivery teams, project managers, contractors, and developers to identify, scope, and implement improvement opportunities
• Facilitate Kaizen events and workshops using Lean Management principles to support team engagement and new ideas
• You will be fluent in automation tooling, generative AI (ChatGPT, N8N workflow) and RPA tools and data analytics to accelerate root cause analysis and improve business processes
• Map and improve complex workflows to improve process flow, visibility, and measurable performance outcomes
• You will build and embed control and measurement systems that ensure improvements are sustained
• You have to promote a culture of continuous improvement by communicating wins and outcomes through data-driven storytelling

What You'll Need to be Successful

• Over 5 years of experience leading process improvement.
• Experience applying generative AI, automation, and data analytics to lead measurable operational gains.
• Proficient in tools like MiniTab and experienced in coaching data-driven decision-making.
• Facilitator of global, cross-functional teams through workshops and change programs.
• Certified Lean Six Sigma Black Belt / Master Black Belt with expertise in continuous improvement.
• LI-Hybrid - Pune