Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
IntouchCX
>
Senior Capacity Planner

Senior Capacity Planner

IntouchCX

4 - 5 years

5 - 9 Lacs

Hyderabad

Posted:4 days ago| Platform:

Apply

Skills Required

python forecasting presentation skills sql stakeholder management project management mis reporting rostering power bi avaya cms workforce management salesforce real time analysis tableau r capacity planning mis advanced excel avaya aws rta wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the Job

We are looking for a dynamic and analytical Senior Capacity Planner with strong client-facing skills to join our Workforce Management team. This role will play a key part in driving operational efficiency through precise capacity planning while also serving as a strategic partner to external clients. The ideal candidate will possess a deep understanding of workforce dynamics, strong forecasting and planning capabilities, and the communication skills necessary to translate insights into impactful client conversations.

As Senior Capacity Planner, You Will

Develop short, mid, and long-term capacity plans in line with forecasted demand, productivity, attrition, and hiring inputs.
Serve as the primary WFM point of contact for client interactions, presenting plans, reports, and recommendations regularly.
Collaborate with client-side and internal stakeholders to align on forecast assumptions, business changes, and service level expectations.
Present capacity models and staffing strategies during client governance calls, QBRs, or ad hoc reviews.
Partner with internal teams (HR, Operations, Recruitment, Finance) to ensure seamless execution of capacity plans.
Build robust what-if scenarios to model the impact of changes in demand, headcount, and shrinkage.
Identify operational gaps or risks and proactively escalate with clear data-backed insights.
Maintain high standards of reporting accuracy and transparency in all client-facing documentation and presentations.

As Senior Capacity Planner, You Need

Bachelor''s degree in Mathematics, Statistics, Business, Engineering, or related fields (Masters preferred).
BPO Experience of 4-5 years minimum.
2 to 3 years experience working as a front-line Capacity Planner - Voice, Email, Chat, and SMS channel.
Proficiency utilizing NICE IEX Workforce software.
Working Knowledge of AWS, Salesforce preferred.
Experience with analytics platforms or languages (SQL, Tableau, Power BI, R, Python) is considered an asset.
Excellent communication and presentation skills to effectively articulate findings and recommendations to stakeholders at various levels.
Ability to work independently and manage multiple projects simultaneously.
Excellent analytical, problem-solving, and communication skills.
High attention to detail with the ability to manage multiple priorities in a fast-paced environment.
Strong stakeholder management and the ability to translate data into actionable insights.

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Python Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Python Skills

Practice Python coding challenges to boost your skills

Start Practicing Python Now

IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Capacity Planner