Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
IntouchCX
>
Senior Capacity Planner

Senior Capacity Planner

IntouchCX

4 - 8 years

0 Lacs

hyderabad telangana

Posted:1 month ago| Platform: Shine logo

Apply

Skills Required

capacity planning workforce management forecasting client interaction data analysis communication skills analytics staffing strategies

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Senior Capacity Planner at IntouchCX, you will be a vital part of the Workforce Management team, focusing on driving operational efficiency through precise capacity planning and acting as a strategic partner to external clients. Your responsibilities will include developing capacity plans, collaborating with stakeholders, presenting staffing strategies, identifying operational gaps, and maintaining reporting accuracy. Key Responsibilities: - Develop short, mid, and long-term capacity plans aligned with forecasted demand, productivity, attrition, and hiring inputs. - Act as the primary point of contact for client interactions, presenting plans, reports, and recommendations regularly. - Collaborate with client-side and internal stakeholders to align on forecast assumptions, business changes, and service level expectations. - Present capacity models and staffing strategies during client governance calls, QBRs, or ad hoc reviews. - Partner with internal teams to ensure seamless execution of capacity plans. - Build what-if scenarios to model the impact of changes in demand, headcount, and shrinkage. - Identify operational gaps or risks and escalate with data-backed insights. - Maintain high standards of reporting accuracy and transparency in client-facing documentation and presentations. Qualifications Required: - Bachelor's degree in Mathematics, Statistics, Business, Engineering, or related fields (Masters preferred). - Minimum 4-5 years of BPO experience. - 2 to 3 years of experience as a front-line Capacity Planner in Voice, Email, Chat, and SMS channels. - Proficiency in utilizing NICE IEX Workforce software. - Working knowledge of AWS and Salesforce preferred. - Experience with analytics platforms or languages (SQL, Tableau, Power BI, R, Python) is considered an asset. - Excellent communication and presentation skills to articulate findings and recommendations effectively. - Ability to work independently, manage multiple projects, and prioritize tasks in a fast-paced environment. - Strong stakeholder management skills and the ability to translate data into actionable insights.,

More Jobs at IntouchCX

Customer Support Representative

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Hiring For International Chat Support - Only Immediate joiners

Hyderabad

1 - 4 yrs

INR 2 - 4 Lacs

Customer Service | Gaming Support| Non Voice

Bengaluru, Karnataka

Experience: Not specified

INR 2 - 4 Lacs

Customer Care Executive

Hyderabad

Experience: Not specified

INR 2 - 4 Lacs

Openings For International Chat Support

Hyderabad

1 - 4 yrs

INR 0 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Capacity Planner