Job
Description
About the Team Meesho Grocery aims to revolutionise the way India shops for Grocery and towards that objective, we want to enable the lowest cost distribution for all daily needs. Grocery has the biggest share of the overall retail spend in India. It is projected to be a $800B market in 2024, of which the majority contribution comes from non-metro cities. The grocery market in Metro and Tier 1 has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players from disrupting the lower-tier cities. At Meesho Grocery, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier cities of India. Meesho Grocery is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and big. About the Role We are looking for a detail-oriented, proactive, and operations-driven professional to join our Supply Chain team. As a Senior Associate – Processing Center Operations, you will be responsible for overseeing end-to-end operations across processing centers to ensure timely and accurate customer order fulfillment. You’ll lead initiatives to design and optimize storage, handling, and order processing flows to improve efficiency, while ensuring compliance with quality standards. This role offers full ownership of performance, with the autonomy to drive cost optimization and process improvements. You’ll collaborate closely with central Control Tower & Process Excellence teams to enhance performance and delivery success. In addition, you’ll lead efforts in workforce productivity, training programs, and engagement strategies to build a high-performing and retained team. What you will do : Oversee daily operations within processing centers to ensure timely and accurate customer order fulfillment at targeted service levels. Design, implement, and optimize storage, material handling, and order fulfillment processes to enhance efficiency and throughput. Ensure strict adherence to quality and compliance standards across all processing centers. Manage middle-mile operations, including fleet planning, route optimization, and trip assignment. Drive operational excellence to meet customer delivery timelines and improve delivery success rates. Own end-to-end financial performance of the processing centers. Identify and implement cost optimization initiatives to improve overall operational efficiency and profitability. Train, monitor, and enhance the productivity of processing center personnel through structured programs and KPIs. Develop and implement employee engagement strategies to ensure high retention rates of the workforce. What you will need : Strong understanding of warehouse and processing center workflows Experience in managing end-to-end order fulfillment and delivery processes Ability to drive process improvements and standardization Ability to enforce SOPs and audit processes for adherence Experience in training, supervising, and evaluating operational teams Strong focus on manpower planning, productivity, and retention. Ability to collaborate cross-functionally and manage escalation effectively Minimum 3 years of experience in Warehouse or Lastmile Ops. About us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities. Curious about life at Meesho? Our people have a lot to say and they've made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience. Know more about Meesho here : https://www.meesho.io/
