Senior Associate

Department: IT Infrastructure

Location: Noida Sector -62

Job Summary:

-We are looking for a skilled and proactive L2 IT Engineer to support our day-to-day IT operations. This role will serve the GSuite Administrator and also handle deskside support operations across departments. The ideal candidate should have a solid technical background in cloud collaboration platforms (Gsuite/Google Workspace) and strong hands on experience in endpoint support

.Key Responsibilities

:-Gsuite Administratio

n • Support and assist in managing the Google Workspace environment (users, groups, organizational units, policies

).• Handle user provisioning/deprovisioning, mailbox issues, and security configurations. • Respond to GSuite service tickets and escalation

s.• Act as a backup during the absence of the primary GSuite Administrator. • Assist in monitoring security alerts and implementing compliance best practices in GSuit

e.Deskside & Endpoint Suppo

rt • Provide L2 technical support for desktops, laptops, printers, conferencing equipment, and other periphera

ls.• Install, configure, and troubleshoot Windows, macOS, and common productivity softwa

re.• Respond to and resolve incidents related to hardware, software, and network connectivi

ty.• Coordinate with L1 support and escalate unresolved issues as needed. • Assist with inventory tagging, device allotment, and NOC clearance processes. • Maintain documentation for desktops, support procedures, and asset movemen

ts.Operational Coordination & Documentat

ion • Maintain standard operating procedures (SOPs) for both GSuite and endpoint support. • Participate in IT audits, asset reconciliations, and change management proces

ses.• Support patching, antivirus, and endpoint compliance ta

sks.Required Skills & Qualificat

ions • 2–4 years of experience in IT support, with exposure to GSuite/Google Workspace. • Strong troubleshooting knowledge of Windows, macOS, and networking basics. • Hands-on experience with ticketing systems and remote support tools. • Good understanding of identity and access management (IAM) in GSuite. • Knowledge of ITIL practices is a

plus.• Excellent communication and problem-solving sk

ills.Preferred Certifications (Nice to

Have) • Google Workspace Administrator Fundam

entals• CompTIA A+ / Network+ / ITIL Foun

dation• Microsoft 365 Fundamentals (as an added

plus)Work Envir

onment • Must be willing to work onsite or in hybri

d mode.• Occasional travel to branch offices or support locations may be re