Senior Associate

Job Title: Associate/Senior Associate - Voice Process - US Process - Retirement & Financial Advisory

Location: Electronics City Phase 1, Bangalore

Bangalore

Employment Type:

Full-Time

Key Responsibilities:

• Handle

  customer queries via voice calls on financial advisory offering great customer experience

• Provide

  advisory support

  to US clients on investments, financial advisory & retirement plans.
• Ensure

  timely resolution

  of issues while maintaining high customer satisfaction.
• Work in

  US shift timings

  and adhere to process guidelines

Required Skills:

• Excellent verbal communication

  skills in English.
• Great interpersonal & convincing skills
• Ability to manage

  customer interactions professionally

  .
• Basic understanding of

  customer service principles

  .
• Willingness to work in

  night shifts

  and rotational schedules with mandatory work from office

Eligibility Criteria:

• Education:

  Any graduate (Commerce, Science, or other streams).

• Experience:

  14 years (Freshers are welcome too).

• Additional Skills:

  Good listening skills, empathy, and problem-solving ability.

Please note it is a voice role hence exceptional communication skill is must alongside folks who are available to join immediately or on shortest notice.

Happy applying

Amit