Senior Associate - Change Management & Communications

Role: Senior Associate - Change Management & Communications

Location: Hyderabad, India

Full/ Part-time: Full-time

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Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.

About the role

Functional Communications: Partners with leaders across the global teams to create and execute an enterprise-wide communications plan aligned with organizational goals. Includes all internal and external communications, crisis communications and meeting and event content support.

Internal Communications: Develops clear, engaging communications that inform, align and inspire for Carrier’s global employees for use across a variety of platforms, including the employee intranet, email messaging, internal social channels, digital signage and more. Partners with leadership and key functions to support business priorities, culture and change initiatives.

Change Management Communications: Provides communications leadership for a number of change projects across the business. Supports organizational change through strategic communications, tactical support and project management.

Key Responsibilities:

The Communications Sr. Analyst/Associate plays a crucial role within the Change & Communications function of CBS, for the implementation of internal/external communication strategies, ensuring consistent brand management and messaging across all levels.

This role involves creating, aligning and coordinating communications with business objectives to craft high-quality deliverables and multimedia content. A person in this role should be well-versed with the Microsoft suite of applications, have a strong teaming & collaboration mindset, and be able to leverage the latest digital tools to enhance message distribution. Additionally, this role includes contributing to employee engagement initiatives and collaborating across teams to foster a cohesive communication strategy. This position requires exceptional verbal and written communication skills, excellent project coordination & event management exposure, to effectively support the organization's internal communication frameworks.

Communications Planning and Implementation

• Develop comprehensive communication planners, in line with the CBS strategy, that ensure consistent messaging across the organization.

• Collaborate with peers, seniors, leaders and stakeholders, to create communications that reflect their priorities, including executive presentations, leadership talking points, and web content.

Brand & Campaign Management | Content Creation

Plan, research, and produce engaging and high-quality communication materials such as:

• Executive presentations

• Leadership talking points

• Emails and Templates

• Newsletter articles

• Infographics and compelling images (with support from our branding resources)

• Web content (SharePoint and O365)

• Brand Consistency: Ensure all communications adhere to Carrier’s brand standards and reflect the diverse needs of internal audiences.

Engagement and Technology Utilization

• Leverage the latest marketing and digital tools and platforms to ensure effective distribution and reception of messages.

• Stay updated on new communication technologies and platforms that could enhance employee connectivity and engagement.

• Support internal programs, projects, and initiatives to execute awareness and collaboration campaigns.

Analytics and Reporting

• Manage metrics (via Excel sheets or Dashboards) and analytics across communication channels and provide periodic reports to seniors.

• Manage multiple stakeholders and collaborate across teams/business units to enhance communication practices and align with objectives.

• Learn and demonstrate in-depth knowledge of the CBS/Carrier organization.

Requirements

• Bachelor’s/Master’s/Doctoral degree in communications, English, public relations, marketing, journalism, or a related field (or equivalent).

• 2-5 years of experience in executive/internal communications, corporate communications, marketing, global contact centres, or related field.

• Effective skills in the latest communications technology, including proficiency in Microsoft Office suite of applications like Outlook, Teams, PowerPoint, Word, Excel, SharePoint, etc and the latest AI.

• Excellent verbal, writing and editing skills, with a proven track record across a variety of audience groups and channels.

• Workplace maturity and strong relationship building/relationship management skills with all levels.

Benefits

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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