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Senior Analyst

9 years

0 Lacs

mumbai maharashtra india

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

network support ip service ethernet networks troubleshooting analysis communication circuit juniper resolve bgp mpls switching snmp testing diagnostics monitoring escalation metrics engineering documentation reporting reports collaboration provisioning cisco certifications iperf wireshark technology vision data analytics management efficiency drive automation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Network Support Engineer (IP/Ethernet)

Experience:

3–9 Years

Industry:

Telecommunication / Internet Service Provider

Location:

Mumbai (Work from Office)

Shift:

24x7 Rotational (NOC Environment)

Job Summary

We are seeking a

Network Support Engineer

with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.

Experience Level

Key Responsibilities by Category:

  • 3–9 years in Network Operations within Telecom or ISP environments.
  • Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.

Customer Circuit Support

  • Provide Tier 2/3 support for escalated network and customer incidents.
  • Communicate directly with enterprise customers, offering timely updates and resolutions.

Network Equipment Support

  • Configure, install, and maintain network devices (Routers, Switches, NIDs).
  • Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.

Protocol Troubleshooting

  • Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
  • Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

  • Conduct RFC 2544 testing and validate network throughput.
  • Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

  • Monitor alarms and performance metrics in a 24x7 NOC environment.
  • Escalate complex issues to senior engineering teams or external vendors.

Documentation & Reporting

  • Log diagnostics, resolutions, and RCA in ticketing systems.
  • Maintain clear incident reports and resolution timelines.

Collaboration

  • Coordinate with Field Engineers, Provisioning, and Engineering teams.
  • Liaise with third-party vendors for hardware troubleshooting and escalations.

Customer Communication

  • Provide professional, timely, and clear communication to customers and internal stakeholders.
  • Maintain high standards in both written and verbal communication.

Technical Proficiency

  • Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
  • Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

  • Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred.

Tools & Testing Experience

  • Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools.

Soft Skills

  • Strong analytical, troubleshooting, and documentation abilities.
  • Calm and effective under pressure in high-availability environments.

Communication

  • Excellent verbal and written English communication skills.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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