Security Operations Manager

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Job Title: SOC Manager – L3+ Support

Key Skills: SOC Manager, Security Operations Center (SOC), Incident Response Management,Microsoft Sentinel SIEM,SOAR Automation (Azure Logic Apps),Threat Detection & Use Case Engineering, Threat Detection & Use Case Engineering, Major Incident Management, Security Automation & AI / GenAI

Job Locations: Noida

Experience: 9 - 12

Budget:

Education Qualification: Any Graduation

SOC Manager – L3+ Support (9 to 12 Years)

The SOC Manager is the operational and strategic leader of the Security Operations Center. This role is responsible for managing people, processes, and technologies to ensure the SOC delivers effective threat detection, incident response, and continuous improvement. The SOC Manager reports to Head of CDC and acts as the bridge between technical teams and business stakeholders

Lead and mentor SOC staff across L1, L2, and L3 tiers

Oversee hiring, onboarding, training, certification and performance evaluations

Coordinate 24x7 shift coverage and ensure readiness for high-severity incidents

Manage day-to-day SOC operations, including alert triage, incident escalation, and response coordination

Ensure adherence to SLAs, KPIs, and compliance requirements

Oversee the implementation and tuning of detection rules, playbooks, and automation workflows

Act as the escalation point for critical incidents and ensure proper documentation and RCA (Root Cause Analysis)

Coordinate with SOC Leads/Shift Incident Managers, SOC Analyst and client stakeholders during major security events

Lead post-incident reviews and lessons learned workshops

Develop and maintain SOC SOPs, RACI matrices, and compliance documentation

Generate executive dashboards and monthly/quarterly reports on SOC performance

Participate in governance forums and transformation workshops with clients

Oversee the health and optimization of SIEM (Microsoft Sentinel), SOAR (Azure Logic Apps), and UEBA platforms

Drive automation and AI integration in collaboration with GenAI and Automation Leads

praneeth.n@people-prime.com