Security Operations Manager

Position Summary

The Security Operations Team Lead will oversee the design, implementation, monitoring, and operational management of all IT security projects, tools, and platforms to strengthen the enterprise security posture. The role demands strong hands-on technical depth across security technologies, process excellence, and day-to-day oversight of security operations for the assigned geography.

The position requires expertise across security tools and platforms (CrowdStrike, ZTNA solutions such as Zscaler/Cloudflare/MS ZTNA, MS Defender, Entra ID, O365, EDR/XDR/SOAR/SIEM including Logscale/Splunk, Email Security, Cisco platforms, Password Managers, AD Plus, HSM, DLP, etc.). The lead is accountable for driving operational processes, analyzing threats and vulnerabilities, ensuring compliance with security frameworks, managing audits, and implementing procedural improvements. Strong communication, supervisory capability, analytical skills, and the ability to prioritize in a complex security landscape are critical.

This role reports to the VP Information Security.

Role & responsibilities

• Manage, catalog, implement, and support all security projects, monitoring activities, remediation tasks, and incident response programs.
  
• Plan and coordinate security operations during high-risk events or incidents.
  
• Serve as SME for security tools/platforms; provide internal technical leadership.
  
• Identify, track, and mitigate risks/vulnerabilities across global IT systems; ensure closure of findings.
  
• Analyze and report security KPIs/KRIs to drive program maturity and performance.
  
• Monitor and document IOCs related to advanced threats; coordinate actions with internal teams.
  
• Develop/maintain security monitoring and logging procedures across infrastructure, applications, and databases globally.
  
• Lead Vulnerability Management (VAPT) planning, remediation tracking, and reporting.
  
• Align services with business priorities; engage stakeholders across business and IT.
  
• Troubleshoot complex issues related to security and privacy standards.
  
• Recommend and implement countermeasures, controls, and security service improvements.
  
• Build strong cross-functional partnerships; act as liaison between security, business, and IT.
  
• Participate in DR/BCP, risk assessments, IS audits, vendor risk management, and support GRC operations.
  
• Track advancements in security technologies; recommend upgrades based on emerging threats.
  
• Independently analyze complex projects, identify policy gaps/risks, and follow up with business/users for required actions.
  
• Collaborate with project teams; maintain high-quality written/oral communication and team motivation.
  
• Support external/customer audits, vendor assessments, and coordinate with internal/external stakeholders.
  
• Ensure operational alignment with industry standards and frameworks.
  
• Demonstrate self-driven execution, ownership, and timely task/project closure.
  
• Maintain alignment with overall organizational security strategy.
  
• Oversee physical security aspects of critical infrastructure.
  
• Build, lead, and motivate the security operations team.

Preferred candidate profile

• 814 years of experience in the Information Security domain.
  
• Certifications: CISSP, CISM (mandatory); PMP preferred.
  
• Strong understanding of NIST, ISO 27001, ISO 20000, PCI DSS, GDPR, SOC2.
  
• Highly motivated, detail-oriented, with strong task prioritization skills under pressure.
  
• High integrity, ethics, and trustworthiness.
  
• Strong analytical, problem-solving, negotiation, and organizational skills.
  
• Excellent communication skills: oral, written, and presentation.

Standards of Performance

• Demonstrated leadership in managing security teams and operations.
  
• Proficiency with SIEM, SOAR, XDR, EDR, Email Security, PAM, HSM.
  
• Timely, accurate, and efficient performance aligned to industry standards and internal policies.
  
• Commitment to stakeholder service quality, confidentiality, and data privacy controls.
  
• Compliance with regulatory and security project timelines.
  
• Expertise in HIPAA, PCI, ISO 27001, SOC2, NIST, MITRE ATT&CK, OWASP Top 10, CIS Controls.
  
• Effective management of operational productivity and cost efficiency.
  
• Achievement of individual, team, and organizational goals.
  
• Ability to independently manage, govern, and lead teams with minimal support.
  

Supervisory Responsibilities

• Represent and support the security team in project planning, vendor communication, and estimation.
  
• Maintain project plans, schedules, timelines; provide weekly updates to Manager.
  
• Collaborate with technical leads on design and technology decisions; provide structured feedback.
  
• Monitor team performance across technical tasks.
  
• Ensure adherence to internal best practices and policies.
  
• Validate that leave schedules do not impact high-priority work.
  
• Manage 24/7 on-call support scheduling.