Security Manager | Voco Amritsar

People:

• Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Perform leadership training for all senior security personnel
• Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures
• Maintain good communication and work relationships in all areas of the hotel
• Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
• Training and development of supervisors and associates within the department towards the promise of “Room to Grow”.
• Plan, deliver and facilitate regular staff awareness training

Guest experience:

• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Ensure highest level of guest satisfaction by providing quality guest services.
• Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
• Prepare incident reports and ensure all allegations are properly followed up
• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
• Be fully conversant of company terrorist procedures and convey to staff
• Responsible for management of key control within all departments
• Rendering First-Aid to guests and employees as required by internal guidelines.
• Ensure all incidents are documented as required by internal guidelines.

Responsible business:

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Ensure firearms and other weapons are not carried by staff when on duty
• Adhere to the timelines for carrying out the required Fire drill sessions/First Aid trainings as established by the local law.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

Accountability

This is the head of Safety and Security job in a large full-service, luxury or resort hotel. Supervises a large number of employees in multiple shift operations including Security Guards/Fire Officers/ Employee Transportation / Local liasoning etc. Oversees multiple managers and supervisors.

What we need from you

Bachelor’s degree with minimum 6years of security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience Type and level of experience required may vary slightly based on size and complexity of operation. Must speak local language(s). Other languages preferred.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.