Jobs
Interviews
HCLTech logo

SAP Service Delivery Manager - Supply Chain Management

15 years

0 Lacs

Lucknow Uttar Pradesh India

Posted:3 days ago| Platform: Linkedin logo

Apply

Skills Required

sap service management logistics itil leadership communication drive engagement reporting development design escalation support maintenance portfolio saas mobility strategy pipeline

Work Mode

On-site

Job Type

Full Time

Job Description

Please find below SDM JD.


Qualifications & Skills:

  • 12–15 years in SAP project/program management, with strong SAP HANA expertise.
  • Background from SAP Functional – OTC/FICO/Production or Logistics to understand E2E business processes
  • Experience in AMS, outsourcing, and hosting engagements.
  • ITIL certified; strong leadership, communication, and customer management skills.
  • Proven ability to work in global, virtual teams and drive customer success.

Key Responsibilities:

  • Plan and execute transition & operations of customers into the AMS service and Managing Projects/Programs
  • Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing
  • Lead the involved delivery units and make the sure transition is done in budget, time and quality
  • Constant improvement of the SAP AMS transition management methodology and set the global standards
  • Development & Implementation of quality plans for AMS customers and delivery partners
  • Solution design for complex AMS proposals
  • Escalation Management - De-escalate critical customer situations
  • SDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for an utility customer
  • Good understanding of SAP’s strategy, products, services and organizational structure
  • Support pipeline generation, qualification, opportunity management and Deal closure
  • Be a coach to other team members
  • Overall responsible for end-to-end management of projects / Services in the span of control.

More Jobs at HCLTech

Golang Developer

Pune, Bengaluru, Noida

6 - 11 yrs
|

INR 16 - 31 Lacs

Aws Cloud Engineer

Chennai, Bengaluru, Hyderabad

5 - 10 yrs
|

INR 15 - 30 Lacs

React.js Full stack Developer

Bengaluru

1 - 3 yrs
|

INR 5 - 11 Lacs

Mega Walk-In Drive For Mortgage Underwriter

Bengaluru

2 - 7 yrs
|

INR 3 - 8 Lacs

HCL Tech Hiring For Tosca Automation Testing

Chennai

7 - 12 yrs
|

INR 5 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
HCLTech logo
HCLTech

Information Technology Services

New Delhi

RecommendedJobs for You

HCLTech logo

SAP Service Delivery Manager - Supply Chain Management

HCLTech

Lucknow, Uttar Pradesh, India

HCLTech logo

SAP Service Delivery Manager - Supply Chain Management

HCLTech

Lucknow, Uttar Pradesh, India