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Salesforce Support - Incident Manager
Software, the fuel for mobility
We bring bold digital visions to life. So we’re on the lookout for more curious and creative engineers who want to create change – one line of high-quality code at a time. Our transformation isn't for everyone, but if you're excited about solving the leading-edge technological challenges facing the auto industry, then let’s talk about your next move.
Let's introduce ourselves
As an Incident Manager, you will drive digital innovation by leading critical technology initiatives with global teams. You'll design and implement solutions that impact millions of users worldwide, supporting Volvo's vision for autonomous, electric, and connected vehicles.
What You'll Do
Key Responsibilities
Technical Leadership & Development
- Lead the development and implementation of solutions leveraging Salesforce Platform Administration, Incident Management, and API/FTP integrations to support business objectives.
- Design, build, and maintain scalable Salesforce solutions that enable and enhance global operational efficiency.
- Collaborate closely with APEC stakeholders, including product management and engineering teams, to ensure alignment and successful delivery of Salesforce initiatives.
Cross-Functional Collaboration
- Partner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps.
- Participate actively in Agile processes and sprint planning.
- Create and maintain comprehensive technical documentation across regions.
- Support 24/7 operations through on-call rotations and incident management.
Innovation & Continuous Improvement
- Research and evaluate emerging technologies to enhance platform capabilities.
- Contribute to roadmap planning and architecture decisions.
- Mentor junior team members and foster knowledge sharing initiatives.
What You'll Bring
Required Qualifications
Professional Experience
- Over 3+ years of hands-on experience providing technical support, system administration, and solution development on the Salesforce platform and related technologies.
- Deep expertise in Salesforce Platform Administration, Incident Management, and API Integration/FTP with proven implementation success
- Experience collaborating effectively with global teams across multiple time zones.
- Industry knowledge in automotive, manufacturing, or enterprise software (preferred).
Technical Skills
- Advanced proficiency in Salesforce Platform Administration, Incident Management, and API Integration/FTP
- Strong understanding of cloud platforms, DevOps practices, and CI/CD pipelines.
- Proven experience applying enterprise integration patterns and microservices architecture to support scalable and reliable Salesforce solutions.
- Proficiency in database design and optimization using SQL and NoSQL technologies.
Essential Skills
- Analytical thinking and problem-solving capabilities
- Clear communication and documentation best practices
- Professional email etiquette and presentation skills
- Strong teamwork and collaboration abilities
- Excellent verbal and written communication skills with ability to explain complex technical concepts.
- Adaptability in multicultural, globally distributed team environments
Additional Requirements
- Business-level English fluency
- Flexibility to collaborate across APEC time zones.
Volvo Cars. For Life.
For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow – today.In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.Bengaluru, KA, IN, 562122Job requisition ID: 77772Apply now »
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