Salesforce Support - Incident Manager

As an Incident Manager, you will drive digital innovation by leading critical technology initiatives with global teams. Youll design and implement solutions that impact millions of users worldwide, supporting Volvos vision for autonomous, electric, and connected vehicles.

Key Responsibilities

Technical Leadership & Development

• Lead the development and implementation of solutions leveraging Salesforce Platform Administration, Incident Management, and API/FTP integrations to support business objectives.


• Design, build, and maintain scalable Salesforce solutions that enable and enhance global operational efficiency.


• Collaborate closely with APEC stakeholders, including product management and engineering teams, to ensure alignment and successful delivery of Salesforce initiatives.

Cross-Functional Collaboration

• Partner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps.


• Participate actively in Agile processes and sprint planning.


• Create and maintain comprehensive technical documentation across regions.


• Support 24/7 operations through on-call rotations and incident management.

Innovation & Continuous Improvement

• Research and evaluate emerging technologies to enhance platform capabilities.


• Contribute to roadmap planning and architecture decisions.


• Mentor junior team members and foster knowledge sharing initiatives.

Required Qualifications

Professional Experience

• Over 3+ years of hands-on experience providing technical support, system administration, and solution development on the Salesforce platform and related technologies.


• Deep expertise in Salesforce Platform Administration, Incident Management, and API Integration/FTP with proven implementation success


• Experience collaborating effectively with global teams across multiple time zones.


• Industry knowledge in automotive, manufacturing, or enterprise software (preferred).

Technical Skills

• Advanced proficiency in Salesforce Platform Administration, Incident Management, and API Integration/FTP


• Strong understanding of cloud platforms, DevOps practices, and CI/CD pipelines.


• Proven experience applying enterprise integration patterns and microservices architecture to support scalable and reliable Salesforce solutions.


• Proficiency in database design and optimization using SQL and NoSQL technologies.

Essential Skills

• Analytical thinking and problem-solving capabilities


• Clear communication and documentation best practices


• Professional email etiquette and presentation skills


• Strong teamwork and collaboration abilities


• Excellent verbal and written communication skills with ability to explain complex technical concepts.


• Adaptability in multicultural, globally distributed team environments

Additional Requirements

• Business-level English fluency


• Flexibility to collaborate across APEC time zones.