Salesforce Business Analyst

Company Description

Cloud Certitude is a leading consulting company specializing in Salesforce.com products, the Force.com platform, and ISV services. Since 2013, our certified Salesforce consultants have been helping businesses with setup, configuration, integration, and customization across various Salesforce Clouds, including Community, Service, Sales, Marketing, and Analytics. We are Product Development partners with Salesforce, assisting companies in developing applications for AppExchange. Our commitment to high-quality, agile, and scalable solutions has enabled us to deliver outstanding results to clients worldwide.

Role Description

This is a full-time on-site role for a Salesforce Business Analyst, located in Gurugram. The Salesforce Business Analyst will be responsible for liaising with stakeholders, gathering requirements, and translating business needs into technical specifications. The day-to-day tasks include analyzing business processes, identifying areas for improvement, configuring Salesforce solutions, and ensuring seamless integration with other systems. The role involves creating detailed documentation, conducting user training sessions, and providing support for Salesforce-related issues.

Key Responsibilities:

• Collaborate with business clients to understand their needs and gather detailed business and functional requirements.
• Translate business requirements into detailed Salesforce functional specifications.
• Design and propose Salesforce solutions that align with business objectives and best practices.
• Configure Salesforce features such as objects, fields, workflows, and reports.
• Collaborate with the development team to customize Salesforce using Apex, Visualforce, and Lightning components as needed.
• Develop and execute test plans to ensure the quality and functionality of Salesforce solutions.
• Assist in the deployment of Salesforce solutions, ensuring minimal disruption to business operations. Provide ongoing support and training to end-users, addressing any issues or questions that arise.
• Oversee data migration, integration, and maintenance to ensure data integrity and accuracy. • Stay updated with the latest Salesforce releases, features, and best practices.
• Maintain clear and effective communication with clients throughout the project lifecycle.
• Prepare and present project updates, reports, and documentation to various audiences.

Qualifications:

• Bachelor's degree in business, Information Technology, or related field.
• 2-4 years of experience as a Salesforce Business Analyst or similar role.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce App Builder) are highly desirable.
• Strong understanding of Salesforce platform capabilities and functionalities.