Salesforce Administrator

What You’ll Do

• Support administration of Salesforce including fields, layouts, reports, dashboards, users, profiles, approval processes and security.
• Develop and implement flows, reports, dashboards, and objects within Salesforce.
• Identify improvement opportunities to optimize system processes.
• Work with subject matter experts to design and implement Salesforce functions and processes.
• Respond to maintenance and user support requests, troubleshoot system issues and resolve them in a timely fashion to minimize the impact on users.
• Create and maintain training documentation and perform user training.
• Training for new Salesforce users including process requirements.
• Help promote best practices in Salesforce usage.
• Help implement and roll out add-ons and integrations.
• Make users aware of new features.
• Document salesforce processes and procedures.
• Configuration and implementation of custom objects
• Support Salesforce customization/configuration efforts to meet business needs.
• Handling user requests and issues daily, provide support, suggest workarounds to end users to carry out their business workflows.
• Support SFDC onboarding/offboarding processes
• Act as a Salesforce subject matter expert and trusted advisor for all internal users, calling out issues as needed
• Experience with Force.com tools such as Data Loader and Visual Workflows.
• Stay updated on new Salesforce features and implement them across tools
• Promote best practices
• And any other duties as assigned.
  

Experience You’ll Bring:

• Minimum three years of hands-on proven business administration experience.
• Excellent communication and interpersonal skills.
• A solid understanding of sales & order processes and commission systems would be an asset.
• Strong knowledge of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
• High attention to details
• Strong troubleshooting skills
• High self-awareness and self-management soft skills
• A customer focused individual
• Team player with a creative, energetic, positive attitude
  

Nice to have:

• Salesforce Administrator Certification