Remote Position – Any Location with Great Wifi Works!
About the Role
We are seeking a proactive and detail-oriented Salesforce Administrator to manage and enhance our Salesforce environment. This full-time position requires a strong foundation in Salesforce administration with experience customizing and creating amazing end user experiences.You'll play a critical role in maintaining system integrity, supporting business users, and driving continuous improvements across our Salesforce platform. This role offers the opportunity to work cross-functionally with teams such as Sales, Marketing, Support, and IT on key projects and initiatives.
A Day in the Life:
- Develop a strategic roadmap that encompasses business requirements through interaction with key stakeholders
- Find efficiencies and streamline existing automations and reports
- Manage day-to-day operations of Salesforce including user setup, roles, profiles, permissions, and security settings
- Maintain data integrity by performing regular audits, data imports/exports, and deduplication
- Create and manage reports, dashboards, and workflows to support business processes
- Implement and maintain automation using Process Builder, Flow, and validation rules
- Support integrations between Salesforce and other systems
- Collaborate with stakeholders to gather business requirements and translate them into technical solutions
- Participate in cross-functional projects and support CRM initiatives and system enhancements
- Provide user training, documentation, and ongoing support to ensure optimal use of the platform
- Perform regular system maintenance, updates, and testing of new Salesforce releases
- Assist in light development tasks such as Apex triggers, Visualforce pages, or custom Lightning components (as needed)
A Successful Salesforce Administrator will:
- 3+ years of experience as a Salesforce Administrator or in a similar role
- Salesforce Administrator Certification (required)
- Experience with Salesforce Sales Cloud
- Strong understanding of Salesforce security, user profiles, roles, and sharing settings
- Familiarity with Salesforce development tools including Apex, Visualforce, SOQL, and Lightning Web Components is a plus
- Excellent problem-solving skills and ability to work independently or as part of a team
- Strong communication and collaboration skills to work with technical and non-technical stakeholders
- Experience with data management tools (Data Loader, Data Import Wizard, etc.)
- Knowledge of third-party integrations, AppExchange apps, or middleware tools is a plus
- Strong understanding of flows and ability to manage packages
- Salesforce Platform App Builder or Advanced Admin certification
- Experience with Agile or Scrum project methodologies
- Familiarity with sandbox management and deployment tools (Change Sets, Gearset, etc.)
- Advanced knowledge of flows
- Strong Salesforce Security experience (setting up, optimizing, streamlining)
Core Values:
At Sercante, we value passion, self-motivation, and a collaborative spirit. As a team member at Sercante you are curious, detail-oriented, and committed to continuous learning. You excel in remote environments and are proactive problem-solvers.Key Qualities
- Lifelong learner with passion and drive for diving deep into details
- Exhibits extreme ownership with a "get it done" mentality, demonstrating relentless zeal and a commitment to excellence even in dynamic, ambiguous situations
- Skilled at simplifying complexity and making sense of multifaceted challenges with clarity and precision
- Highly organized, efficient, and deadline-oriented, with strong accountability and a deep sense of responsibility
- Generous team player and effective delegator who empowers others to achieve, ensuring efficient and high-quality outcomes
- Resourceful, with a high ceiling for growth, always finding solutions through research and exploration
- Driven by curiosity, adaptability, and openness to new challenges and opportunities
- Embraces remote work with alignment to our core values, bringing a low-ego, no-drama approach
- Thoughtful communicator who clarifies client needs with a balance of humor, real talk, and respect for others' perspectives
- Skilled at wayfinding through ambiguous situations and continuously develops expertise in Pardot, Salesforce, marketing strategy, and consulting
