KEY RESPONSIBILITIES:
System Administration
- Manage user setup, roles, profiles, permissions, and security settings.
- Maintain and customize standard and custom objects, fields, record types, page layouts, and validations.
- Perform regular system audits and prepare for Salesforce releases and upgrades.
Reporting & Dashboards
- Create and maintain reports and dashboards to support business decision-making.
- Monitor data quality and implement processes for data cleansing and deduplication.
Process Automation
- Build and maintain automation using Flows and DemandTools
- Support business process improvements through declarative tools, testing, and user support
- Provide day-to-day support to Salesforce users across departments.
- Develop training materials and conduct onboarding sessions for new users.
- Act as the initial point of contact for Salesforce-related issues – ticket management
Integration & App Management
- Assist with integrations between Salesforce and other business systems.
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities; configure / add new services as necessary.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
Documentation & Compliance
- Maintain system documentation, including configuration changes and user guides.
- Ensure compliance with data governance and security policies.
- Support the development of a structured, standardized, and consolidated set of services that optimally support business processes and applications
- Additional duties as assigned.
Required Skills & Qualifications
- 2+ years of experience as a Salesforce Administrator, with Salesforce Certified Administrator and Salesforce Certified Platform App Builder certifications
- Strong understanding of Salesforce platform capabilities and limitations
- Proficiency in Salesforce declarative tools (Flows, Reports, Dashboards)
- Excellent problem-solving, communication, and organizational skills
- Experience with data management, DemandTools and CRM best practices
About Us
Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com
Why Work Here?
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.Planned Paid Time OffPurpose-Driven CultureWork-Life BalancePassionate About Community InvolvementCompany Paid Parental LeaveGroup Mediclaim PolicyGratuity as Per Payment of Gratuity ActEarned Leave and Casual Leave in Each Calendar YearCompany Holidays as Per PolicyMomentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.All persons hired will be required to verify identity, minimum age of 18, eligibility to work in India (without sponsorship), and to complete the required employment eligibility verification form upon hire.
