Sales Trainer

Overview

Sales Trainer

Key Responsibilities

• Design & Deliver Training

  : Conduct comprehensive modules on product knowledge, consultative selling techniques, admission-counsellor soft skills, and communication best practices.

• Learning Process Documentation

  : Develop onboarding guides, training manuals, and playbooks for new hires.

• Skills Assessment

  : Create and utilise evaluation tools (quizzes, role-play debriefs) to assess Admission Counsellor trainee readiness.

• Quality Monitoring

  : Regularly review admission calls, provide structured feedback, and implement remedial coaching plans to enhance performance.

• Gap Analysis & Curriculum Updates

  : Identify training needs through performance data, continuously refine content, tools, and training cadence.

• Collaboration

  : Work closely with sales leads and senior management to align training with business goals and KPIs.

• Training Metrics Reporting

  : Track and report on trainee progress, course effectiveness, and impact on admission conversion rates.
  

Requirements

• Experience

  : Minimum 2 years as a Sales Trainer or Sales Coach; EdTech or school-industry experience preferred.

• Sales Background

  : Prior experience in sales (e.g. Admission Counsellor, Business Development) is advantageous.

• Communication Skills

  : Excellent verbal and written communication; strong presentation skills.

• Trainer Tools

  : Comfortable designing e-learning modules, in-person workshops, and blended learning content.

• Analytical Mindset

  : Capable of analysing call data and training results to drive insights and improvement.

• Organisational Excellence

  : Proven ability to manage full training cycles, maintain documentation, and meet deadlines.

Preferred Qualifications

• Experience with

  role-plays

  ,

  simulations

  , or

  interactive workshops

  as instructional techniques.
• Familiarity with

  CRM systems

  and

  LMS/eLearning platforms

  .
• Experience coaching entry-level and experienced Admission Counsellors in Educational/SaaS environments.

You Will Excel If You…

• Are passionate about empowering teams and improving performance.
• Thrive in fast-paced, educational organisations.
• Are data-driven: using metrics and feedback to guide coaching decisions.
• Possess excellent interpersonal skills—engaging, patient, coachable.

Impact Metrics

• Admission counsellor ramp-up time
• Training completion and pass rates
• Call quality and conversion rates pre/post-training
• Trainee feedback and satisfaction scores