Sales Team Leader

About Red Learning

Red Learning is a fast-growing education organization headquartered in the UAE, with expanding operations in India. We specialize in delivering high-quality diploma and professional certification programs across emerging and in-demand domains, empowering learners with industry-relevant skills.

Job Overview

We are looking for an experienced, proactive, and people-focused Team Lead to manage and guide our tele-calling team. This role is responsible for building a high-performing team, driving consistent results, and ensuring the smooth delivery of academic and learner support services across both UAE and Indian markets.

Key ResponsibilitiesLeadership & People Management

• Lead, mentor, and motivate a team to achieve performance and enrollment targets
• Build a collaborative, learner-centric, and high-performance team culture
• Conduct regular performance reviews, coaching sessions, and skill-development initiatives

Operational Excellence

• Oversee day-to-day operations to ensure efficiency and process adherence
• Track KPIs and implement corrective actions to improve productivity and outcomes
• Support the rollout of new programs, systems, and cross-functional initiatives

Quality Assurance & Compliance

• Ensure all activities comply with company policies, education regulations, and quality standards
• Monitor learner and stakeholder feedback to identify and implement service improvements

Communication & Reporting

• Act as the primary liaison between the team and senior management
• Prepare and present performance reports, insights, and action plans
• Manage escalations and resolve complex operational or learner-related issues

Growth & Expansion Support

• Support expansion into the Indian market, including process setup, team hiring, and execution
• Collaborate closely with Marketing, Admissions, Curriculum, and Finance teams to ensure a seamless learner experience

Required Skills & Qualifications

• Bachelor’s degree in Education, Business, Management, or a related field
• 5–12 years of experience in team management, preferably within education, training, or service-based industries
• Strong leadership, coaching, and people-management capabilities
• Excellent communication skills in English (regional language proficiency for India/UAE is an advantage)
• Ability to thrive in a fast-paced, multicultural environment
• Results-driven mindset with strong analytical and problem-solving skills

Preferred Qualifications

• Experience in diploma or certification program delivery, particularly adult learning
• Understanding of education operations in Indian markets
• Familiarity with Zoho CRM
• Experience in project coordination and process optimization

Key Competencies

• Leadership & Accountability
• Team Collaboration & Mentorship
• Learner-Centric Approach
• Initiative & Adaptability
• Quality & Compliance Focus

Job Type: Full-time

Pay: ₹25,000.00 - ₹37,683.06 per month

Work Location: In person