Sales & Service Manager

Sales & Service Manager – Tamil Nadu | Medmall

Location:

Tamil Nadu (Primary bases: Coimbatore, Chennai, Madurai, etc.)

Role Summary:

Lead Medmall’s sales and post-sales service operations across Tamil Nadu. Drive high-margin equipment sales, deliver exceptional service and AMC/CMC offerings, and cultivate strong hospital relationships to expand market share.

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Key Responsibilities:

Sales Leadership

• Develop and implement strategic sales plans to achieve monthly, quarterly, and annual targets.
• Generate new leads in healthcare institutions via direct outreach, trade events, and digital campaigns.
• Present product value—especially on slow-moving inventory and high-margin service bundles—to drive conversions.

Service Oversight

• Ensure timely installations, maintenance, calibration, and servicing of medical equipment .
• Manage biomedical technicians or partner vendors; monitor SLAs and customer satisfaction.
• Deploy post-sale follow-ups to ensure retention and upsell — especially AMC/CMC contracts.

Customer & Relationship Management

• Build and maintain long-term relationships with hospital decision-makers and KOLs.
• Execute technical demonstrations and clinician education sessions — e.g. CMEs, user training .

Cross-functional Coordination

• Collaborate with procurement to optimize stock levels and pricing strategies for clearance or bundle promotions.
• Work with operations and finance to streamline order fulfillment, invoicing, and receivables.

Market Intelligence & Reporting

• Analyze competitor activity, pricing trends, and feedback to inform strategy improvements.
• Deliver weekly/monthly sales & service performance updates—non-performing SKUs, cash recovery, pipeline status, etc.

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Qualifications & Skills:

• Education: Bachelor’s degree in Biomedical Engineering, Mechanical/Electrical Engineering, or related field.
• Experience: 3–5 years in medical device equipment sales and service management, preferably with exposure to installations, hospital systems, or maintenance contracts.
• Technical Proficiency: Familiarity with ICU/OT/AMC equipment (ventilators, monitors, pumps) is a plus  .
• Soft Skills: Excellent communication, relationship-building, negotiation, and multi-tasking capabilities.
• Travel: Willingness to frequently travel across Tamil Nadu for client visits and service visits.

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Performance Metrics:

• Achievement of monthly/quarterly sales targets.
• Percentage of slow-moving stock cleared via bundles or service packages.
• AMC/CMC conversions from post-sale service interactions.
• Customer satisfaction and turnaround time for installations/repairs.
• Revenue generated from new accounts and repeat business.

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• Sales & Service : 2 years (Required)

Language:

• Tamil (Required)

Work Location: In person