Sales Operations Support Specialist

About AssessPrep

At AssessPrep, we're not just building software – we're building the future of learning. Our mission is to empower K-12 schools worldwide with cutting-edge technology to make assessments more meaningful and improve learning outcomes.

AssessPrep is an all-in-one assessment platform that enables schools to create, deliver, and grade assessments digitally, saving teachers valuable time and allowing them to focus on what matters most: their students.

AssessPrep in Numbers:

• Trusted by 600+ international schools in 75+ countries
• Empowering 20,000+ teachers and 200,000+ students
• Facilitating over 1M student submissions annually
• 70%+ annual growth rate
• Annual churn <3%
• 50,000+ trees saved

What You’ll Do

As an Sales Operations Support Specialist at AssessPrep, you will be a key contributor to the sales process by supporting the team in managing lead data, generating reports, and ensuring smooth communication with customers. You will handle essential tasks like maintaining customer databases, email follow-ups, and qualifying potential leads.

Your responsibilities will include:

• MIS Reporting:

• Create, manage, and update MIS reports to track sales performance and customer engagement.
• Provide insights to the sales team by analyzing data and generating regular sales performance reports.

• Email Follow-ups:

• Manage follow-up communications with leads and clients via email, ensuring timely responses and proper tracking of conversations.
• Collaborate with the sales team to resolve client queries and maintain engagement throughout the sales cycle.

• Customer Management:

• Maintain the CRM system with updated customer information and contact details.
• Handle routine communication with clients and ensure a positive client experience.

• Lead Qualification:

• Screen incoming leads to assess their suitability and potential as clients.
• Assist in the prioritization of leads and pass qualified opportunities to the sales team for further action.

What We’re Looking For

• Experience: 3-5 years in a similar role, preferably within a SaaS or technology environment.
• Organizational Skills: Strong ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in reporting.
• Technical Proficiency: Familiarity with CRM software (e.g., Pipedrive) and strong skills in Microsoft Excel for data management and reporting.
• Communication: Excellent written and verbal communication skills to ensure professional follow-ups and clear internal communication.
• Problem-Solving: Ability to troubleshoot client concerns and provide solutions that drive the sales process forward.
• Teamwork: A collaborative mindset to work closely with sales and customer support teams.

A Typical Week Might Include

• Compiling and distributing weekly MIS reports to the sales team.
• Following up with leads generated through various marketing campaigns and tracking their progress.
• Maintaining accurate client records and interactions in the CRM system.
• Communicating with customers to clarify service details or follow up on inquiries.
• Supporting the sales team in lead qualification and lead scoring.

Grow With Us

At AssessPrep, we believe in fostering the growth of our team. As an Sales Operations Support Specialist, you will have opportunities to:

• Sales Coordinator:

  Take on more responsibilities in managing sales operations and processes.

• Sales Operations Manager:

  Lead internal sales support and operational functions within the sales team.

• Customer Success Manager:

  Transition into a role focusing on client relationship management and retention strategies.

Benefits

• Flexible working hours
• Comprehensive health insurance (including family coverage)
• Access to a learning budget for professional development
• Monthly health and wellness allowance

Ready to Join Us?

Apply via LinkedIn or send your resume to jobs@assessprep.com. We value clear communication, proactive involvement, and teamwork, so expect a transparent and engaging recruitment process.

Join us in making a difference in education! 🚀