Sales Operations Manager

Job Description

Location: Mumbai (Hybrid) CTC: Up to ₹80,000/month (₹960,000/year) Reporting To: Director Job Brief We are seeking a proactive, organized, and sales-oriented Sales Operations Manager to lead our sales and telemarketing team. This role is pivotal in driving performance across sales, service, and client relationship functions. The ideal candidate will have a strong track record of managing high-performing teams, aligning sales efforts to business targets, and ensuring seamless client servicing to boost revenue growth. KRA & Performance Targets As the team lead for Telemarketers & sales reps, your performance will be directly linked to team achievement. Monthly KRA targets include: Conference Calls Meetings Fixed Sales Revenue ResponsibilitiesTeam Management Lead and mentor a team of six or more sales reps and telemarketers Conduct performance reviews, training sessions, and KPI tracking Set daily/weekly targets aligned with business goals Sales Enablement Oversee daily calling and lead follow-up activities Support the team in qualifying leads, closing deals, and preparing proposals Track conversions and pipeline health via CRM Client Servicing & Relationship Management Ensure quick response and resolution to client issues Maintain high service standards and seamless project handovers Encourage client loyalty and upsell opportunities Process & Service Oversight Monitor post-sales fulfillment and delivery Conduct periodic satisfaction checks Refine servicing SOPs to ensure consistency Lead Management & CRM Oversight Implement lead nurturing workflows Audit CRM records and guide team members on follow-up discipline Performance Monitoring Analyze individual and team-level call, meeting, and conversion metrics Create and implement action plans for underperformance Strategy & Optimization Propose workflow improvements and efficiency strategies Align sales and client service with revenue goals Reporting & Coordination Generate weekly/monthly performance reports Collaborate with content and marketing for campaign support Participate in business planning meetings and progress reviews Qualifications 2+ years in sales operations, business development, or telesales leadership Experience managing inside sales teams and achieving revenue targets Proficiency in Zoho, HubSpot, or similar CRM platforms Strong communication, mentoring, and client-facing skills Graduate in Business, Marketing, or related discipline Key Competencies Sales Leadership & Target Orientation Team Coaching & Performance Management Client Retention & Relationship Building Process Management & Optimization CRM, Reporting, and Analytical Skills Work Schedule Days: Monday to Saturday Hours: 10:00 AM – 7:00 PM Model: Hybrid (Minimum 15 office days/month; rest WFH) Compensation & Benefits Total CTC: Up to ₹80,000/month (₹960,000/year) Perks: Cell phone reimbursement Paid sick leave Job Types: Full-time, Permanent Pay: Up to ₹80,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Internet reimbursement Paid sick time Paid time off Work from home Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Do you have own laptop & WiFI connection? Willingness to travel: 50% (Required) Work Location: In person