Sales Operations Manager

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About the Company

M S Royal Tour & Travel (India) Private Limited is a leading travel management company specializing in outbound tourism, group travel, FIT, corporate travel, MICE, air ticketing, and international holiday packages. With strong associations with global tourism boards and DMCs, we are rapidly expanding across domestic and international markets.

Job Summary

Sales Operations Manager

Key Responsibilities

• Manage and streamline end-to-end sales operations for FIT, GIT, corporate, and MICE segments
• Support the sales team with pricing, quotations, proposals, and vendor coordination
• Track sales performance, targets, conversions, and pipeline reports
• Coordinate with airlines, DMCs, hotels, and tourism boards for deals and contracts
• Ensure timely follow-ups, confirmations, and closure of bookings
• Develop and implement SOPs for sales processes and customer handling
• Work closely with marketing for campaigns, promotions, and lead generation
• Handle escalations, client negotiations, and key accounts when required
• Train and mentor junior sales executives
• Ensure CRM updates, MIS reporting, and data accuracy

Required Skills & Qualifications

• Bachelor’s or Master’s degree (MBA in Sales/Marketing or Tourism preferred)
• 2–4 years of experience in travel sales or sales operations
• Strong knowledge of outbound tourism, international destinations, and airlines
• Experience with FIT, GIT, and group bookings
• Excellent communication, negotiation, and leadership skills
• Proficiency in MS Excel, CRM systems, and reporting tools
• Ability to work under pressure and manage multiple priorities

Preferred Candidate Profile

• Background in Travel Agency / Tour Operator / DMC
• Exposure to international tourism boards and B2B partnerships
• Strong understanding of pricing, margins, and supplier management

Salary & Benefits

• Competitive salary (₹20,000 – ₹40,000 per month, based on experience)
• Performance-based incentives
• Career growth opportunities in a fast-growing organization
• Exposure to international markets and tourism boards
• Supportive and professional work environment

How to Apply

• Interested candidates can apply with their updated CV or contact us directly.