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Vitelglobal Communications
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Sales Manager (Retention experience)

Sales Manager (Retention experience)

Vitelglobal Communications

5 - 10 years

5 - 10 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

B2B Sales Retention Team Management Retention Management VOIP Revenue Maximization Sales Management Churn Churn Management Revenue Generation Lead Generation Retention Strategies Client Retention Business Development CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

About Us:

Vitel Global Communications is a leading VoIP solutions provider, serving businesses across the USA, UK, Canada, and other global markets. We deliver scalable, cost-effective communication services tailored for B2B clients.

Role Overview:

customer retention, B2B sales

Key Responsibilities:

Drive customer retention strategies to reduce churn and increase client lifetime value.
Manage and grow relationships with international B2B clients.
Lead and mentor a retention-focused sales team, setting clear goals and performance metrics.
Analyze customer data and feedback to proactively address risks and improve satisfaction.
Collaborate with sales, support, and product teams to enhance the overall customer journey.
Track and report on key metrics like churn rate, CLTV, CSAT, and NPS.

Requirements:

5+ years in B2B sales, customer retention, or account managementpreferably in telecom or SaaS.
Proven experience handling international clients (USA, UK, Canada preferred).
Prior team leadership experience is essential.
Proficiency in CRM tools like Salesforce or Zoho.
Excellent communication, analytical, and problem-solving skills.
Bachelor’s degree required; MBA is a plus.

Interested can share your updated resume to akhil@vitelglobal.com, 9573584606

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