SECTION II: ROLE SUMMARY
The incumbent will be responsible for acquiring EXIM CA Accounts along with high-value CA with focus on driving Tradeand Forex Income. He should be a self-driven and motivated individual with a zeal to outperform in ambiguousenvironment and thrive under pressure. He should understand basic banking products, transaction processing & pricing,and have flair for sales and relationship management.SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIESResponsibilities
- To identify and acquire new EXIM CA customers in the identified segment and reference generation from the specified catchment
- To identify and acquire new product/ program eligible CA in the identified segment and reference generation from the specified catchment
- To drive activation and income generation from Trade and Forex line of business in tandem with Subject Matter Experts
- To achieve daily/ weekly/ monthly customer acquisition target
- To support in building incremental CA values in self-sourced base
- To ensure initial customer handholding & M+3 activation (Right advice to customer for product and documentation, opening a/c within TAT, familiarize customers with branch service RM and processes, monitor welcome kit delivery and follow up for repeat funding and use of account for business transactions)
- To ensure digital onboarding and activation on the banks’ key digital platforms (CNB, Smart Trade, IRIS, Yes Connect etc.)
- To attract new-to-bank qualified customers in consistence with the Bank’s business strategy
- To assist the Business Relationship Leader in catchment mapping & scoping exercise and provide regular feedback to BRL / BBL on opportunities / customer needs / competition benchmarking
- To ensure required level of service for in-coming customers, to consult customers on credit and banking products
People Management or Self- Management Responsibilities
Risk and Internal Control Responsibilities
- Should be adhering to all regulatory and compliance requirements
- Should follow the internal and external controls policy of the bank, as required for the bank
Qualifications- Candidate must possess a bachelor’s degree, all majors are welcome to apply
Professional -Certifications NISM/ IRDA/ NCFM/JAIIB/CAIIB & such relevant certifications will be an added advantageSkills
- Excellent oral and written communication
- Good presentation skills
- High Sales orientation
- Must be willing to take up extensive field visit
- Orientation towards servicing the customer and understanding his needs is a prerequisite
- Awareness of dynamics of local market
- Good understanding of competitive products & their pricing
Experience
Years of Experience
- Should necessarily be from Sales background with experience in sales and client’s acquisition
- Candidate should have worked on Sales assignment and should possess flair for customer engagement and acquiring new client
- Should have consistently over-achieved sales target in previous organization Relevant prior work experience of 3 years to six years
BEHAVIORAL COMPETENCIES- Competencies Competency Name Behaviors
- Customer Focus
- Listens to and demonstrates an understanding of customers’ stated needs
- Delivers customer value through timely and quality execution
- Develops an understanding of problems and employs existing or new methods to find solutions
- Professional Entrepreneurship
- Takes proactive and constructive action at work with little or no direction from others
- Displays responsibility for problems, initiatives and tasks that lie within the domain of own role
- Drive for Results
- Seeks to understand the rationale for key decisions and understands implications for own role/ actions
- Displays a sense of urgency to deliver outcomes as per stated timelines
- Reacts to challenges by displaying an optimistic demeanor
- Influence and Impact
- Uses simple persuasion techniques to achieve the desired result / action / commitment from others
- Responds to stated requirements of internal/ external stakeholders by keeping a solution-oriented mindset
- Quality Focus
- Ensures adherence to quality standards in work/service delivery, identifies opportunities for improvement in routine course of work
- Adheres to laid down systems, procedures and identifies opportunities to enhance efficiency in own sphere of work through incremental improvement
Leadership
Competencies Competency Name Behaviors
- Lead the way
- Displays awareness and understanding of the external environment relevant to own area of work and can assess their impact on the business in which he operates
- Translates the Bank’s vision to own sphere of work and defines plan for achievement of the growth and scale objectives
- Actively seeks, identifies and promotes opportunities to try out new ideas
- Frequently communicates the organizational strategy and energizes employees within own region to realize Bank objectives and live the brand
- Lead and Develop people
- Sets performance expectations at the department level, monitoring performance, providing measurement systems, driving accountability and rewarding high performance
- Enables empowerment by assigning clear challenging tasks with definitive accountabilities, resources and authority
- Coaches and mentors employees to develop required skills, provides developmental tools and provides continuous feedback and support
- Enables Change
- Displays the ability to depart from traditional methods/behaviors and adapting quickly when situational constraints require new or different approaches
- Cascades the vision for change, and leads required transformation in structure, processes and capability to ensure a smooth transition
- Encourages team members to respond positively to changes, encouraging discussion, responding with empathy to their anxiety
TECHNICAL COMPETENCIES
