Sales Coordinator - Spare Parts

Job Description

We are looking for a proactive and detail-oriented Spare Parts Sales Coordinator to support our spare parts sales team. The ideal candidate will handle customer inquiries, generate quotations, coordinate with internal departments, and ensure smooth end-to-end order processing. This role requires excellent communication, organization, and a strong customer service mindset. Key Responsibilities: Respond to customer inquiries regarding spare parts via phone, email, or in-person. Prepare and share quotations based on customer requirements and pricing guidelines. Coordinate with the inventory and procurement teams to confirm part availability. Process customer orders in the system and track deliveries to ensure timely fulfillment. Maintain accurate sales records, order status updates, and customer databases . Follow up with customers on order confirmations, pending payments, and feedback . Assist the Spare Parts AGM with administrative tasks and documentation support. Liaise with suppliers and logistics providers for special or back-ordered items. Support the after-sales team by maintaining records of warranty and replacement parts . Generate sales reports and inventory summaries for management review. Qualifications: Bachelors degree or diploma in Business Administration , or a related field. 2 - 4 years of experience in sales coordination, preferably in the automotive, machinery, or spare parts domain. Strong communication skills in English, Hindi, and Marathi (both written and verbal). Proficient in MS Office (Excel, Word, Outlook) ; familiarity with ERP systems is preferred. Excellent organizational, multitasking, and time management abilities. High level of customer service orientation and attention to detail. Preferred Attributes: Female candidates are encouraged to apply to promote gender diversity. Experience in technical or mechanical product sales is a strong plus. Familiarity with inventory or sales software is an advantage.