Sales Coordinator

Job Summary:

The Sales Coordinator supports the sales team by handling administrative tasks, coordinating with internal departments, maintaining client relationships, and assisting in the execution of sales strategies. This role plays a key part in ensuring the smooth operation of the sales office and helps in achieving the hotel's revenue targets.

Key Responsibilities:

• Assist the Sales Manager in preparing proposals, contracts, and presentations.
• Handle inbound sales inquiries via phone, email, and walk-ins; ensure timely follow-up.
• Maintain and update customer databases, lead logs, and booking records.
• Coordinate site inspections, client meetings, and familiarization (FAM) trips.
• Work closely with reservations and front office teams to ensure group bookings and guest preferences are accurately handled.
• Prepare sales reports, performance dashboards, and monthly revenue summaries.
• Support the execution of sales campaigns, promotions, and marketing events.
• Track booking conversions, cancellations, and client feedback.
• Manage inventory and collateral related to sales (brochures, flyers, gifts).
• Liaise with travel agents, corporate clients, wedding planners, and event organizers.
• Ensure client satisfaction by addressing queries, coordinating special requests, and resolving minor complaints promptly.
• Maintain organized filing systems for contracts, correspondence, and agreements.

Key Skills & Qualifications:

• Graduate in Hospitality, Business Administration, or a related field.
• 1–3 years of experience in hotel sales or front office coordination preferred.
• Proficient in MS Office (Word, Excel, PowerPoint) and PMS/CRM tools (e.g., WINHMS, IDS, Opera).
• Strong communication, interpersonal, and negotiation skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work effectively under pressure.
• Professional demeanor and customer-centric approach.

Work Conditions:

• Office-based role with occasional client meetings or event support.
• May require weekend availability based on event schedules or client needs.

Job Type: Permanent

Work Location: In person

Speak with the employer
+91 8330026958