Sales Controller/Coordinator

Job Overview:

Although the Primary role for this position is to Manage the Sales Team-&-Partners and to Facilitate communications between the Organization's Sales Team and Channel Partners and Agents and Customers, the Overall Responsibilities are to Achieve the pre- Determined Sales Targets and Maintain effective Customer Relationship.

Education Qualification:

Graduate in BBA or BSc and/or BE or BTech (preferred but not essential)

Years of Experience :

Accountable and Responsible for :

1. Should have Written & Verbal Communication skills that are Persuasive, Clinching, Focused and shall have Fluency, Clarity and a clear Purpose. The Incumbent would need to be the 'Communication Hub' between the Sales Team and the Customers across the Global geography. Receiving information / data / figures / charts and then disseminating the gist/essence amongst the relevant Stakeholders is a prime requisite for this position.
2. Should have the Patience, Maturity and Empathy to Support-&-Complement the Sales Support activities like --- Answering Customer Calls, Managing the Sales Calendar, Prepare Techno-commercial Offers, Track-&-Trace the Enquiries received and the Offers submitted AND consistently Monitor-&-Update the Sales figures.
3. Should Prepare, Analyse & Disseminate the Daily / Weekly / Monthly Sales figures & MIS Reports and arrange to loop the SalesTeam, including the Channel Partners and the Joint Managing Director.
4. Should Design, Populate, Analyse and Share with the relevant Stakeholders --- an Excel-formatted Dashboard for Computing-&-Tracking the Sales Productivity (Sales Turnover to Cost of Sales) AND a Customer Productivity (Profits Earned to Cost of Customer Relationship).
5. Should periodically Arrange to Meet-&-Discuss-&-Plan the Sales Strategies, with the Sales Team and Channel Partners and Draw up a detailed &-trackable Implementation Schedule. Such Initiatives should also include intra-Organisation Meetings-&-Status Updates between The Technical Sales Support-Projects-Procurement-Validation-&-Logistics teams.
6. Should Develop a Seamless Communication Protocol with existing and potential Customers for --- Assessment of Customers' Technical-or- Service related Needs, Grievances and Doubts/Query Resolution.
7. Should be constantly on the lookout for Cost Optimisation to both the Customer and the Organization AND to never shy away from Following up on overdue Payments from Customers post the successful closure / commissioning of the Order / Project.
8. Should be an Effective Team Player who would have the ability to ferret out the causes/reasons for Win-Loss of Orders / Projects and would thereafter be able to engage in fruitful analyses with his/her Superiors & the Technical Sales Support Team for advise to either build-on-the- gains OR engage in course correction.
9. Should be Savvy enough in Social Networking, Managing Social Media and Coordinating with the Organisation's Digital Marketing Team in order to be able to Organise and Represent the Organization in targeted News Journals-&-Publications, Networking Events, Fairs & Exhibitions.

Behavioral Skills:

• Should primarily have a heightened sense of Accountability, Result Orientation, Initiativeness, Analytical Thinking capabilities and a Collaborative Attitude.
• Should be confident on his / her work and should be able to stand his / her ground in the event he / she feels he / she is professionally-&- technically in the right. Flexibility, while desired, should be exercised with the full knowledge of Cost-&-Time implications.
• Should have a pleasant personality and should be able to resolve Doubts, Differences, Disputes without sacrificing the interests of the Organisation. While Customer friendliness, is desirable, it should manifest without the loss of Technical prudence or Professional integrity.
• Should have a keen eye for Details and should readily be able to spot Errors/Discrepancies/Deviations in Commercial Offers, Purchase Orders, Commercial Agreements etc.
• Since, he / she shall be the Representative / Face of the Organisation in the Market, his / her behaviour and demeanor should be fitting to the image and reputation of the Organisation. Customer Relationships developed by him / her should result in the confidence of the Customer for unhesitating calls/mails to him / her should the Customer so feel the need.
• Should be Street-smart and Savvy enough to be seen by the Customer as dependable for providing and/or arranging answers to the Customer's Doubts / queries.

Key Performance Indicators:

• Consistently notching up pre-determined Annual Sales figures, both in terms of Volumes as well as in healthy Profit Margins.
• Consistently logging up a quantifiable Customer Profitability (respective Customer-generated Profit Margins-to-Cost of Customer Relationship).
• Unfailingly generate comprehensive and error-free MIS Reports up-&-down the chain-of-command for providing-&-receiving feedback for acclaim or expeditious course correction.
• Logging of New Leads / Prospects per month
• Accumulating not more than 2 (two) Customer Grievances per Quarter